Melody Rose Garcia

. . Melody Rose Garcia, LSSGB, FLMI Baguio, Cordillera, Philippines -- in/mragarcia melodyagarci.wixsite.com/melogarci SUMMARY Accomplished Operations professional with a strong background in managing diverse business processes. Results-driven with a demonstrated history of improving operational efficiency across multiple organizational departments. SKILLS SAP, COMMAND, MS OFFICE, GOOGLE DOCS, CANVA, COMMAND, BLACK LINE, SPRINGCM, DOCUSIGN, DOT LOOP, ZOOM, Performance Management, Capacity Planning, Coordination, Coaching, Mentoring, Leadership, Organizational, Communication EXPERIENCE Real Estate Listing Manager | KELLER WILLIAMS ENERGY LEPP GROUP REAL ESTATE | Ontario, Canada | November 2019 - Present • Directed listing process for the company. Increased property listings year on year without additional administrative resources through strategic scheduling and improves process efficiency. • Organized, planned and implemented the property listing process and coordinated with different vendors and resources needed for listing and marketing. Reviewed and submitted real estate listings in real estate board. Managed document requirements. • Created marketing materials and write ups for property description and features. • Updates social media posts. Video editing for IG Reels and stories. Generate infographics and video content ideas. Operations Processing Associate Director | AIG Shared Services | Metro Manila, Philippines | October 2013 - September 2018 • Successfully transformed US & Europe Non-Life Underwriting Service Operations performance and service delivery by attaining efficiency savings and improving KPI results. • Streamlined workflows and harnessed project management methodologies to supervise a 200-strong team, effectuating a notable rise in efficiency across North American Commercial Lines operations. • Attained over 15% efficiency gains annually for three years through process optimization and strategic resource allocation. • Spearheaded operational transfer projects, effectively increasing Europe FTE count from 60 to 100, leveraging advanced process optimization techniques. Senior Manager Finance and Accounting Operations | AIG Shared Services | Metro Manila, Philippines | February 2008 - October 2013 • Designed and deployed strategic procedures improving process operations and precision, leading to an increased workforce from 14 to 30 FTEs. • Managed and streamlined financial processes including accounts payable, travel and expense reimbursements, bank reconciliations, and general ledger accounts, achieving a 15% reduction in processing time and ensuring compliance with regulatory standards. • Showcased adaptability and strong organizational abilities in effectively handling a range of financial operations processes, consistently meeting 100% SLA targets and receiving high client satisfaction ratings. Call Center Supervisor | AIG Shared Services | Metro Manila, Philippines | March 2004 - February 2008 • Supervised the team's daily activities and handled escalated call situations. Provided coaching and assistance to agents. Prepared statistical analyses on Key Performance Indicators and managed the call queue and coordinated break schedules. Assistant Restaurant Manager | McGeorge Food Industries McDonald's Philippines | Philippines | September 1995 - May 2001 • Conducted detailed analysis of food and paper costs, contributing to the accurate preparation of the store's monthly Profit & Loss Statements, resulting in targeted cost control. Increased Profit after Controllables of the store from 18% to 22%. • Boosted monthly B-day parties from 25 to 40, driving net sales growth from 3.2M to 4.2M. • Improved crew productivity from 5.5 TPMH to 8 TPMH and improved Store QSC level from FCF to BBC rating. . . PROJECTS Advanced Six Sigma Black Belt Project Policy Issuance Draft Reject Rate Reduction 2018 | AIG Shared Services | January 2018 - May 2018 Commercial Lines Global Process Standardization and Optimization Project 2015 | AIG Shared Services | November 2015 - March 2016 Lean Six Sigma Green Belt AHT Improvement Bookings audit process 2015 | AIG Shared Services | November 2015 - February 2016 Lean Six Sigma GB Project AHT Variance Improvement Europe Booking process 2015 | AIG Shared Services | June 2015 - December 2015 UK Bookings and Policy Services Operations Planning Cycle Project 2015 | 2015 | January 2015 - May 2015 Corporate Verint Transformation Project 2014 | AIG Shared Services | February 2014 - March 2015 Business Process Transfer of Reinsurance Account Reconciliation and Med Fees AP 2014 | AIG Shared Services American General | February 2014 - December 2014 WAVES QC Payables transition to SpringCM AP system project 2013 | AIG Shared Services American General | January 2013 - June 2013 SAP Auto Bank Reconciliation Project 2012 | AIG Shared Services American General | April 2012 - October 2012 Blackline Account Reconciliation Automation Pilot Project 2011 | AIG Shared Services American General | May 2011 - December 2011 ISO 9001:2000 certification project 2010 recertification 2011 | AIG Shared Services Integra | March 2010 - June 2010 HR F & A Job Description, Scorecard and CDP project 2009 | AIG Shared Services | January 2009 - April 2009 Process Migration Finance and Accounting Operations Process 2008 | American General Insurance | February 2008 - September 2008 EDUCATION Bachelor of Science in Development Communication | University of the Philippines at Los Banos | Los Banos, Laguna | 1994 CERTIFICATIONS Licensed General Insurance and Life and Variable Life Agent | Insurance Commission | 2019 Certified Lean Six Sigma Green Belt | AIG Shared Services | 2016 NIAT Certified Accounting Technician | NIAT | 2012 FLMI Fellow, Life Management Institute | LOMA | 2011 Certified ISO 9001:2000 Internal Auditor | AIG Shared Services | 2010 INVOLVEMENT AIG Corporate Social Responsibility Core Committe 2008 - 2018 | December 2008 - September 2018 | AIG Shared Services | December 2008 - September 2018 AIG Shared Services Yearly Events Organizing Core Committee | AIG Shared Services | March 2017 - December 2017