Melody Relorcasa

Melody Relorcasa About Performance-oriented and dedicated to maintain agility, responsiveness and efficiency coordinating operations. Successful history bringing in top-notch staff, improving operational strategy and boosting each team Contact performance. Articulate and encouraging with decisive nature and forward thinking approach Quezon City- Work Experience Home Cartel Trading - Dec 2018 - Dec 2022 Operations Coordinator Scheduled delivery and installation operations. Fulfilling purchased orders. Skills Customer Service Customer Service Representative Scheduling Handle customer complains and excel at listening to customer needs. Address internal supply problems head-on and develop creative solutions. Problem Solving Microsoft Office Skill Purchasing Develop and maintain vendor relations local and international. Provide product search and search for supplier. Product Search Education History Polytechnic University of the Philippines General Academic Strand June 2016 - Mar 2018 Unipower Heavy Lift Corp Feb 2018 - Oct 2018 Office Support Staff Member Interact with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Batasan Hills National High School Junior High School 2012 - Dec 2016 Sitel Group contact centers Jan 2022 - Present Customer Service Representative Ensuring customer queries are answered to their satisfaction. Using computerized systems to access the details of customers. Promoting certain financial products and services. Handling customer complaints or handing them over to a supervisor. Referring customers to individuals qualified to offer and sell regulated financial products.