Melody Peralta

MELODY PERALTA Virtual Assistant A driven and adaptable professional with a background in nursing studies, which I had to pause due to unforeseen challenges. I transitioned into the BPO industry, where I gained valuable experience as a call center agent, developing strong communication, problem-solving, and customer service skills. Later, I expanded my expertise as a Virtual Assistant, providing administrative support, managing tasks, and optimizing business operations. My diverse career journey has helped me build a well-rounded skill set, including multitasking, time management, and the ability to adapt to new challenges in fast-paced environments. Work Experiences Reservations Sales Specialist Intercontinental Hotel Groups | May 2019 – February 2021 Contact --Scout Barrio, Baguio City 2600 Education Bachelor of Science in Nursing University of Baguio- Skills Fast Learner: Quickly adapts to new systems, roles, and industries. Healthcare Knowledge: Strong foundation in healthcare principles from nursing studies. Customer Service Excellence: Proven track record of supporting clients and solving problems. Real Estate Management: Expertise in property listings, scheduling, and real estate documentation. Multitasking & Time Management: Efficiently manages multiple tasks in fastpaced environments. Adaptability & Problem Solving: Ability to thrive in new and dynamic work settings. Managed hotel reservations for guests, providing seamless booking experiences. Addressed guest inquiries regarding hotel services, amenities, and availability. Virtual Assistant Pineapple Funding | September 2021 – April 2022 Initiated contact with past clients through email to gauge interest in loan services. Transitioned to appointment setting, contacting leads to schedule consultations for loan assistance. Real Estate Virtual Assistant Freelance | May 2022 – June 2024 Created and updated property listings on multiple real estate platforms. Developed compelling property descriptions, highlighting key features and amenities. Scheduled property showings, open houses, and meetings for real estate professionals. Managed appointments and ensured critical deadlines were met. Ensured accuracy in completing and filing necessary real estate paperwork. Healthcare Virtual Assistant/ Offsite Management Services Virtual Assistant Pain Clinic | September 2024 – September 2025 Handled outbound and inbound calls to confirm patient appointments, procedures, and follow-ups Rescheduled or booked appointments based on clinic availability and patient needs Maintained accurate and up-to-date records of patient communications and appointment statuses Provided friendly and professional communication, ensuring a positive experience for patients Coordinated closely with clinic staff to streamline scheduling and reduce no-shows