Melody Onuoha

MELODY ONUOHA NGOZI PROFESSIONAL SUMMARY Customer Service Representative with experience handling high volume customer inquiries, complaint resolution, and client relationship management. Proven ability to manage 100–150+ customer interactions weekly while maintaining clear communication and fast response times. Skilled at using digital tools to track customer records, support marketing promotions, and improve engagement. Known for strong organization, problem solving, and delivering professional customer support in fast paced environments. PROFESSIONAL EXPERIENCE Customer Service Representative — Monded Kitchen & Restaurant, Abakaliki (Apr 2025 – Dec 2025) • Managed 100–150 customer inquiries weekly across online and in person channels, improving response efficiency and service quality. • Supported promotional campaigns and social media offers, contributing to an estimated 15– 20% increase in online engagement. • Maintained organized records of customer interactions and feedback to help management identify service improvements. • Conducted follow up communication with customers after service, improving retention and repeat visits. • Resolved customer complaints professionally, maintaining a positive customer experience and brand reputation. Customer Service Representative — Unateus (Aug 2025) • Responded to high volume customer inquiries across assigned communication channels while maintaining professional service standards. • Assisted customers with issue resolution, helping maintain fast response times and improved service efficiency. • Documented customer interactions and escalated complex issues to the appropriate team to ensure timely resolution. Sales Associate — WiSolar LTD (2024) • Promoted solar energy solutions through direct and online communication, supporting lead generation and product awareness. • Tracked and organized follow ups for 20+ prospective clients, improving sales pipeline organization. • Maintained accurate sales documentation and supported the sales process from initial inquiry. And equally assisted clients on how to navigate the Wisolar app. Real Estate Realtor — Success Haven Real Estate, Abakaliki (Jan 2024) • Assisted multiple clients with property consultations and presentations, supporting successful property transactions. • Conducted local market research to guide property pricing and negotiation strategies. • Built strong client relationships through professional communication and persuasive presentations. EDUCATION B.A. History and Strategic Studies — 2024 Alex Ekwueme Federal University, Ndufu Alike Ikwo, Ebonyi State SKILLS & TOOLS Customer Support Client Communication, Complaint Resolution, Customer FollowUp, Relationship Man Sales & Marketing Lead Tracking, Sales Support, Social Media Engagement, Content Writing Administrative Data Entry, Record Keeping, Research, Organization, Time Management Tools Meta Business Suite, Canva, Microsoft Office, Google Workspace, CRM Tools CERTIFICATIONS • Product Marketing Management (2025) • African Communication Skills (2024)