Melody Mae Speed

Curriculum vitae PERSONAL INFORMATION Melody Mae Speed Augusta, Georgia --Date of Birth 05/09/1988 Status Married WORK EXPERIENCE 12/10/2017-12/15/2018 03/15/2015-12/04/2017 Catering and Conference Services Coordinator Mondrian Hotel, Doha (Qatar) ▪ Respond to request for proposals for small meetings / events including set-up, food and beverage, rooms and audio visual needs. ▪ Preparation of internal BEO (Banquet Event Order) and responsible to ensure they are issued and distributed in a timely fashion. ▪ Checking Cvent once or twice a day and assign a catering manager for each RFP (Request for Proposal). ▪ Checking of the events and sales email and routing them to the managers. ▪ Ensure that all accounts are properly updated in Delphi to have an accurate reports. ▪ Able to generate various reports from Delphi. ▪ Distribute Daily Events Report daily for a proper communication to all departments throughout the hotel. ▪ Maintains high standard of personal appearance and grooming, which include compliance with the dress code. ▪ Prepare accurate reports and attend in all required meetings. ▪ Update banquet, kitchen and all necessary departments on the upcoming events. ▪ Coordinate with banquet all information related to events. ▪ Create purchase orders in Adaco for supplies, cash purchase, reimbursement, etc. ▪ Propose ideas to improve services and events quality. ▪ Researching on citywide events or leads and update sales and catering team accordingly. ▪ Do site tour and show options of meeting or event spaces. ▪ Track and update accurately the revenue sheet for the current year and for the next year. Banquet Coordinator Four Seasons Hotel, Doha (Qatar) ▪ Coordinate with catering sales and gathering information related to events and keeping the rest of the team updated. ▪ Track revenue of special events. ▪ Ensure that storage rooms are maintained in a clean, orderly fashion and create reports accordingly. ▪ Create a daily hand over to the team to disseminate pertinent information concerning the operation. ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ 10/23/2013-03/14/2015 AWARDS 06/2017 Uphold the grooming policy in the Employee Manual and provide a positive role model for the team members. Updating daily reports for the department and for the knowledge of the entire hotel. Attend and participate in all required meetings and assist in maintaining employee files and reports. Create purchase orders in Birchstreet for supplies, cash purchase, order guide etc. Processing casual labour purchase order on Birchstreet PO System. This includes tracking of all casual labour expenses versus budget. Submitting invoices for each casual companies after thorough checking of purchase orders versus the time sheets to Accounting department after being signed by the Director of F&B. Close Banquet Event Check on Micros, making sure revenues are posted accurately. Input schedule roaster in OASYS for the staff. Checking for any amendment and completing the necessary schedule details before the cut off for Payroll. Track staff overtime hours in OASYS. Work on weekly schedule for the whole team and make sure that we have enough staffs for all events, checking it daily and adjust if necessary. Nusantao Restaurant Server Assistant Four Seasons Hotel, Doha (Qatar) ▪ Bus used and unneeded dishes and glassware from guests tables to galley. ▪ Maintain uniform and personal grooming in compliance with appearance standards. ▪ Assist with the warm and efficient greeting and seating of guests when they arrive. ▪ Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture. ▪ Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest. Employee of the Month Nominee Four Seasons Hotel Doha, Doha (Qatar) PERSONAL SKILLS Other Language(s) English UNDERSTANDING Listening Reading C2 C2 SPEAKING WRITING Spoken interaction Spoken production C2 C2 C2 ADDITIONAL INFORMATION Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives. Decisive, efficient team approach; outstanding communication skills.