Melody Grace Pepito Moral

 Melody Grace P. Moral Blk 5 Lot 7 Phase 1 Citta Italia Buhay na tubig Imus, Cavite Mobile no:- E-mail:- Objective Dedicated, organized and goal oriented individual seeking for growth, a position that would allow me to utilize my acquired and natural skills as a key factor in the strategic growth of the company. Personal Information Age: 29 Birth date: November 30, 1987 Citizenship: Filipino Religion: Born Again Christian Education Tertiary: SY-Power School of Technology (Graduate) BSBA Major in Management SY-Imus Business and Technological College BSBA Major in Management Secondary: SY-Gen. Emilio Aguinaldo National High School High School Diploma, March 1996 Elementary: SY-Anabu II Elementary School Elementary School Diploma, March 1998 Work Experiences Position Title: Operations Associate Company: Schneider Electric Department/ Program: CCC-Row Operations Dates of Employment: June 19,2015 – Sept 20, 2017 Duties: Currently performing multiple tasks across Pacific. I am trained and performing mostly all tasks. Entire Operations, Credit & Debit, OE, EDI’s, RMA’s, Export, Warranty and more. Main Task: Com-Ops Billing Associate. The purpose of the Operations Administrator role is to manage the order entry and management of service related tasks by creating Invoice, quotes, ensuring it is done in a professional and timely manner. This role is critical in ensuring that all documentation relating to training, invoicing, quoting and commercial validation are completed on time to ensure the services business meets its targets and customer needs. Position Title: Order Administrator/Customer Service RepCompany: Schneider Electric Department/ Program: POWER-Nam Dates of Employment: August 20,2012 – June 19,2015 I was also part of the Junin Program / Assistant Team Lead for a couple of months, assisting our Team Leader in aiming to create successful Team. Duties: 2012 – 2013 Order Entry Team - Hybrid To perform end to end process, from Order Entry to taking calls, to answering chats and emails to meet our objective: creating a satisfied customer. To provide Product pricing, availability and lead times thru all channels, eg: via email, chat, and phone. To process all types of Purchase Order, received thru: Email, EDI, regular PO, via phone, via chat. To be the ambassador of SE by representing both success and failure. 2013 – 2014 CCC - Power-Nam Commercial To answer all type of Calls and provide all that is needed, eg: Order status, tracking information, estimated freight charges, type of Carriers assigned, technical questions and more. To create modifications on all orders if necessary to eliminate failure of delivery. To extend / go beyond in what you can in assisting Distributors/customers from booking to delivering the orders. To make sure all information provided to all Distributors/callers are accurate. To be the point person in all Distributors concern, by coordinating to the Plants, to the warehouses, to the Field offices, technicians, to the customers. To be the manager in handling the orders by personally creating expedites requests, follow ups, callbacks if necessary. To make sure all callers were attended, expectations were met /exceeded and ensuring all the cases created were resolved. To provide excellent communication and customer service in terms of better communication skills. To create PO’s for Warehouse Rebalances. To manage and modify all Marketing Review. To promote green by promoting paperless environment. 2014 – June 2015 Order Entry - Power-Canada Processing for both US and Canada, advanced in Quote to Cash system, Bridge Front Office System, Oracle, Mainframe, Manhattan System, Myse, EDI/VMI, Rebalances and Marketing Review. Sole Order Entry Representative who caters Power-Canada. To perform complete order Entry process. To provide Product pricing, availability and lead via email. To ensure all PO’s are catered in the day given, and working with all the cut-offs. To process all types of Purchase Order, received thru: Email, EDI, regular PO. Position Title: Medical Biller Associate/ Quality Auditor Company: EXL Services Phil Inc. Department/ Program: Travelers Workers Compensation Dates of Employment: June 27, 2011 - present Duties: To do audits of representatives in ensuring all process are being performed based on the needed tasks given. To provide complete and accurate insurance information to Doctors and other Health Professionals To assist in processing professional and hospital bills. To reprocess unpaid bills, by performing investigative actions. To explain and elaborate exclusions and limitations of such claim/bill. To assist Health Care Professionals in obtaining authorization to be subject for payment. Position Title: Customer Service Representative Company: APAC Customer Services Department/ Program: BLUE CROSS OF California Dates of Employment: June 2, 2006 – May 6, 2009 Duties: To provide complete accurate insurance information to Doctors and other Health Professionals To pullout Teams Quality and AHT Stats (Daily, Weekly, and Monthly) for the team To provide floor support to Team Members when needed. Sharing Best practices on how to Achieve low AHT, good Quality and meeting Program Metrics as a whole Understand performance metrics; Perform a trends analysis; Recommend & execute suitable actions to the Clients; Make process improvements to ensure delivery on all performance metrics; Know and share best practices from other Programs. Create and maintain various reports Position Title: Student Assistant Company: Imus Business &Technological College Dates of Employment: October 2003-May 2006 Department/ Program: Duties: Secretary of the VP for Research and Development Assistant Marketing Directors Office Assigned in the Office of the Registrar Clerical, paper works ahead. Speaker in every visit for the institutes marketing program. Assisted the Registrar when it comes all clerical duties. Summary of Qualification Positive disposition, with reliable record of motivating self and others to meet objectives. Assertive, quality-oriented, with demonstrated ability to perform tasks especially under pressure. Skilled, efficient communicator, able to synthesize and deliver complex information to diverse audiences. Exemplary problem-solving skills; able to identify problems and implement corrective processes. Advocate of learning. Highly motivated, goal oriented professional; a skilled decision-maker. Character References Mr. Anthony TengtioMrs. Jonah Villanueva SE Team Manager - NAMTeam Manager – SE Power NAM- OE Schneider Electric PhilippinesSchneider Electric Philippines- Ms. Jennifer IsaacMrs. Jean Madriaga SE Team Manager – NAM IndustryOperations Team Lead - Pacific Schneider Electric PhilippinesSchneider Electric Philippines- I hereby certify that the above information given is true to the extent of my knowledge. __ Ms. Melody Grace P. Moral _ Applicant’s Signature