Melody A.
Cabauatan
Virtual Assistant
--Tuguegarao City, Cagayan,
Philippines
EXPERIENCE
2020 - 2022
EDUCATION
Co-Owner
Tea Hub Milk Tea Shop
Saint Paul University Philippines
Established a milk tea shop business from the ground
up, planning and managing all aspects of the business
including sales, business development, and marketing.
Managed a traditional “small town milk tea shop" for
more than 1 year.
Created and balanced budgets.
Provided customer service with a friendly attitude,
2010
Bachelor of Science in Psychology
SKILLS
balancing customer relations with fast and efficient
service.
Time Management
Maintained and operated boba machines and other
equipment.
Cleaned counters, machines, and utensils.
Customer Service
Complied with standards for merchandising, stocking,
and storing products.
Accurately took to-go and special orders via phone or
online.
Data Entry
Communication Skills
Organizational Skills
Making travel arrangements
Dedicated and self-driven virtual assistant with four or
more years of expertise providing various types of
personal support and carrying out administrative duties
including data entry, database updating, and invoicing.
Having worked in customer service for two or more years,
I've also handled back office support duties and client
enquiries, as well as other duties that make the front
office run smoothly.
Pr
2016 - 2020
Virtual Assistant/Admin Assistant
Emapta Versatile Services Incorporated
Virtual Assistant and Paralegal for View Legal Pty Ltd (Australian Law Firm).
Management of emails (i.e. filing emails). I maintained 3 email accounts to ensure that all
tasks and jobs were assigned to the appropriate parties and accomplished within the
allotted time frames.
Matter opening and workflow management.
Centralisation of knowledge and precedent.
General research and CRM data entry.
Database document saving for clients.
CITEC searches, including those for titles, ASIC codes, and companies, among others.
Minor adjustments to legal documents.
In charge of the duties and timetables for the onshore attorneys.
Scheduled meetings with potential and current clients and managed appointments and
the calendar.
Developed and improved protocols that streamline internal protocol and increase
organizational efficiency.
Daily provided the Managing Director of the company with updates on the status of internal
assignments and issues.
2013 - 2016
Back Office Support Staff
First Source Business Solutions Incorporated
Performed administrative assistance for database administration, data input, and billing for
injured workers.
Encoded the customer's relevant information using the tools and software that the
company provided.
Executed back office duties with accuracy and efficiency to address client issues and
requests.
Used sources including telephonic outreach and online directories to conduct research to
find information about the defense lawyer or adjuster.
Cooperated and worked together with other members of the team to deliver the best
results for all requests from clients.
Back office support with voice top performer for the month of September 2014.
Back office support with voice top performer for 2015.
2013
Billing Coordinator
Baker & McKenzie Global Services Manila
Produced prebills, draft bills, and final bills in line with the clients' billing cycles and
procedures.
Reviewed and modified bill narrative descriptions.
Used Elite Legal Billing to process bills, transfers, and billing changes.
Coordinated with Baker & McKenzie offices' secretaries, billing administrators, and partners
(where necessary) with regard to billing requirements and instructions.
Followed up on incoming work assignments via emails and the finance worklog system,
making sure that all jobs were completed the same day or, if necessary, endorsed to the
next shift (with special instructions). This included documenting task/bill details in the
worklog system.
2011 - 2013
Customer Support Professional 1
Stream Global Services Philippines Inc.
Responded to customer questions about accounts, billing, programs, promotions,
campaigns, and goods and services.
Made outbound calls to customers to ensure their needs were being met and to reaffirm
their value and loyalty.
Resolved complaints and decreased product cancellations due to customer loyalty.
Used a number of databases and computer programs simultaneously.
SEMINARS & ACHIEVEMENTS
Digital Jobs Ph Technical Training - Social
Media Marketing (SMM)
Tuguegarao City, Cagayan
Oct. 26, 2020 – Dec. 16, 2022
Digital Jobs Ph Technical Training - General Virtual
Assistance (GVA)
Tuguegarao City, Cagayan
Aug. 04, 2022 - Sept. 17, 2022
Department of Information and Technology (DICT)
Department of Information and Technology (DICT)
English Computerised Language Program
Technical Education and Skills Development Authority (TESDA)
Civil Service Career Professional Passer
Civil Service Commission (CSC)
REFERENCES
Atty. Enrico Sandoval
Former lawyer of View Legal Pty Ltd
--
Andrea Conel
Manager/Accountant of View Legal Pty Ltd
--
Atty. Hannah Whippy
Former managing lawyer of View Legal Pty Ltd
-
Tuguegarao City, Cagayan
Dec. 29, 2010 – Feb. 03, 2011
Tuguegarao City, Cagayan
Oct. 2010
