Mellow Jane H. Hoyohoy
$4/hr
Organized, attention to detail, problem solver, communication skills both oral and written.
WORK EXPERIENCE
MARKET RESEARCHER
Dynata Global Sep 2020 | Nov 2020
Collecting and analyzing data and information on customer opinions,
investment, and marketing trends.
RETENTION SPECIALIST
Flatworld Solutions | Jun 2020 - Sep 2020
Addresses complaints with the goal of increasing
satisfaction and securing renewals or saves.
QUALITY ANALYST
Teleperformance | Jul 2019 - Jun 2020
MELLOW JANE
HOYOHOY
CUSTOMER
SUPPORT/VIRTUAL
ASSISTANT
PERSONAL PROFILE
I have over 5 years of experience in
multiple fields which includes customer
service, quality analyst, cold calling, and
admin tasks. Knowledgeable with major
customer service software, execution of
test plans, and skilled with social media
management.
SKILLS AND ABILITIES
Communication Skills
Computer Literate
Listening to phone calls made by the agents and scoring
them using our proprietary scorecard system.
Ensuring that agents provide quality service in line with
organizational objectives.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance | Jan 2016 - Jun 2019
Answering and making calls to clients and addressing their
needs, complaints, other issues with products or services.
ACADEMIC HISTORY
TERTIARY
ILIGAN COMPUTER INSTITUTE |-
Hotel & Restaurant Management
SECONDARY
ILIGAN CITY NATIONAL HIGH SCHOOL-
ELEMENTARY
BULUA CENTRAL SCHOOL | 2002 - 2007
Time Management
Analytical Skills
Organizational Skills
Leadership
Problem - Solving
CONTACT DETAILS:
Phone: -
Email:-
