MELLAN RAE O. ESTEBAN
#711 EIGHT STREET, NELSON, BRITISH COLUMBIA, CA, V1L 3B8
PHONE: +1 -
E-MAIL:-
FB: Mell Esteban
Nationality: Filipino
Date of Birth: 09 October 1995
Age: 25
Personal Information Height: 175cm
Civil Status: Single
Languages: Filipino, English
Career OverviewA Registered Pharmacist in the Philippines that worked as a community pharmacist/supervisor for more than three years and works as a health care virtual assistant in a doctor’s clinic that is based in California, USA.
-Computer literate and knows how to do basic Microsoft office functions and troubleshooting
-Ability to handle changing work loads
-Insurance eligibility
-Fluent in English and Filipino language
Career Competencies -Exceptional Customer service and Good communication skills
-Ability to work well under pressure in a calm and professional manner
-Ability to work in a fast paced, intense environment smoothly with accurate results
-Ability to elicit confidence and build rapport
Bachelor of Science in Pharmacy
Saint Louis University
Educational AttainmentA. Bonifacio Street, Baguio City, Philippines, 2600
Honor Received: Dean’s lister (A.Y-)
June 2012 to May 2016
-Pharmacist/Supervisor
Watsons Personal Care Store Philippines Inc.
H. Concepcion, Cabanatuan City, 3100, Philippines
June 2017 – Feb 2019
Career Outline- Pharmacist/Supervisor
Mercury Drug Store
Puerto Princesa South Road, Narra, 5303 Palawan
April 2019-July 2020
-Healthcare Virtual Assistant
Agent-Temark International, Inc. d/b/a HelloRache
Client-Bay Area Orthopedics Surgery and Sports Medicine
100 Hospital Drive, Suite 303, Vallejo, Ca, 94589
-Medication preparation and dispensing
-Checking for the correctness of prescriptions and that all medications to be dispensed are correct
-Daily, weekly, monthly, mid-year and end-year inventory of stocks
-Dispensing controlled substances and dangerous drugs
-Computation and preparation of paper tabs
-Ensuring that the medication gondola/cabinet, pharmacy counters and the whole pharmacy area is clean at all times
-To deliver maximum customer service at all times and exceeding customer expectations
Roles and Responsibilities -Maximizing teamwork and work delegations
as a Pharmacist-Patient Counselling (eg. teaching customers how to properly take/use their medicines)
-Work efficiently with a team to attain common goal
-Handling customer complaints
-Time management and ensuring that all reports are sent on time
-Ensuring that the store is compliant with all the standards set by the regulating agency for the safety of both the employees and the public health
-Making sure that all files and reports are updated at all times
- Improve clinical workflows and help healthcare professionals to manage low-value administrative tasks, such as accessing patients’ records, delivering therapy guidelines and information to patients, improve patient discharge and follow up the treatment process, and providing non-clinical guidance in an effective manner
-Insurance eligibility
-Doctor’s appointment scheduling
Roles and Responsibilities-Sending reports and referrals/orders (X Ray orders, MRI order etc.)
as a Healthcare Virtual-Sending utilization review messages to doctors
Assistant -Doing outbound and inbound calls
-Handling patient complaints and concerns
Mellan Rae O. Esteban
Applicant
