Meliza Faye Arcala

I am a Workforce Analyst and Virtual Assistant with over 9 years of experience in optimizing operations, enhancing workforce efficiency, and delivering data-driven solutions for both BPO and e-commerce organizations.

My background spans customer service, tech support, workforce management, and administrative support, with strong expertise in data entry, Excel reporting, and process improvements that streamline workflows and improve overall performance. I’ve successfully managed complex processes, ensured SLA compliance, and collaborated with cross-functional teams to achieve business goals.

Known for being hardworking, reliable, and adaptable, I am a fast learner and team player who thrives in fast-paced environments. Whether it’s analyzing workforce data, simplifying processes, or supporting business operations, I focus on delivering solutions that make businesses more efficient and customers happier.