Melissa Vue

MELISSA VUE 5958 E. Via Miralago Dr-- OBJECTIVE To obtain a position that will utilize my skills in communications, organization, and work ethics. Furthermore, I would like to develop and expand my knowledge within a company. QUALIFICATION SKILLS ● Excellent customer service skills, communication skills, organization skills, and attention to details. ● Capable of multitasking, working in groups, and working alone without supervision. ● Quick learner and great at working in a busy fast paced environment. ● Computer Skills (10 years) - Microsoft Word, Excel, Powerpoint, Typing, and Ten Key. ● Completing all tasks on time, problem solving, and being a team player. WORK EXPERIENCE FRONT OFFICE ASSISTANT The Heart Group Cardiovascular Associates October 2019 - Present ● Patient care ● Checking patients in and out for appointments, scheduling appointments. ● Answering multiple phone calls, transferring calls, appointment reminder calls. ● Managing, scheduling, and revising schedules for both the Doctor and Nurse Practitioner. ● Handling billing payments, medical insurances, insurance authorizations. CUSTOMER SERVICE REP Gardner Trucking - Fresno, CA October 2017 - October 2019 ● Daily responsibilities consisted of entering data, creating invoice numbers, filing, and mail distributing. ● Payroll tasks consisted of approving pay for drivers. ● Answering incoming phone calls from customers; multiline. ● Creating and processing new hire paperwork for Human Resources. ● Desktop Formats consisted of daily use of Ten Key, Microsoft office Excel, Outlook. SHIFT SUPERVISOR/RX CVS Pharmacy - White Bear Lake, MN May 2016 - October 2017 ● Responsible for assisting the store manager in maintaining store duties with or without supervision, such as supervising store crew; assign, direct, follow up. ● Greeting customers, answering phone calls, handling all customer relations issues properly, and establishing emotional connection with customers. ● In charge of opening/closing stores, handling all cash functions; keys, safe, register, and merchandise presentation; displays, signing. ● Conducting walkthroughs of the store and helping with loss prevention techniques. ● Training employees, traveling to different locations when needed, and working in both the front store and pharmacy. ● Communication skills, flexibility, multitasking, paying attention to details, Organization skills, and goal oriented. ● Computer skills; Google drive, Microsoft word, Microsoft excel, Microsoft Powerpoint, Photoshop, and Lightroom. SALES ASSOCIATE/WAREHOUSE DD’s Discounts - Fresno, CA September 2014 - November 2016 ● Providing customer service such as greeting, picking up phone calls, assisting customers with their questions. ● Working cash wrap which required ringing customers up when purchases or returns were ready to be made with cash, check, debit, or credit. ● Store presentation included cleaning areas, putting away go backs, restocking main tables/front ends with new items and the seasons latest trends of accessories and clothing items. ● Fitting room duties required assisting customers with items they wanted to try on, as well as restocking unwanted clothing items in the correct lined up store order. ● Markdown duties required being in charge of scanning every individual item in the store (old and new) for clearance items, as well as re-ticketing all lost sky numbers and moving all clearance items to the clearance department. ● In charge of daily truck shipments as well as scanning items. ● Lifting heavy shipments. ● Unboxing and stocking newly shipped items into the correct departments. ● Hanging new clothing items in the correct store formation as well as restocking items on the floor into their correct departments. ● Unboxing all new accessories, censoring items that needed to be censored, and restocking all items onto their correct departments. ● Store visuals which included placing newest and best selling items into the main and most important tables/isles. EDUCATION Fresno City College - General Education August 2013 - May 2014 Clovis East High School - Diploma August 2009 - May 2013