Melissa Villanueva

With over 10 years of experience supporting e-commerce businesses, I specialize in resolving complex customer issues, handling A-to-Z Guarantee Claims, chargebacks, and negative feedback, while ensuring account health remains in good standing.

I’m highly familiar with Amazon's performance metrics and policies and can take proactive steps to prevent escalations, respond to buyer messages professionally, and appeal unfair claims when necessary. Whether you're dealing with high volumes of customer inquiries or need help reducing ODR and maintaining excellent seller ratings, I can help protect your account and improve your customer experience.

Tools & Skills:

✓ Amazon Seller Central & Walmart Seller Center

✓ Escalation Handling & Negative Feedback Removal

✓ A-to-Z Claims & Chargeback Responses

✓ Order Tracking, Refunds, Returns

✓ Professional Email Support & Customer Satisfaction

Let’s work together to maintain your seller performance and keep your customers happy.