Melissa Van Hoorne

Melissa Van Hoorne 4031 N Kenmore Ave-- Work Experience Customer Service……..…October ‘16-March ‘18 Go Grocer, Chicago IL ● Upheld food sanitation standards ● Helped keep expired items off shelf ● Maintained store cleanliness Service Associate………...June ‘13 – October ‘16 Kroger, Loveland CO ● Performed money handling operations ● Upheld corporate values and culture ● Cooperated with others for a great team Front Line Lead…………September ‘10-May ‘13 Kmart, Loveland CO ● Oversaw cashier operations ● Assisted with marketing rewards program ● Maintained quality of customer service Marketing Manager……………July ‘03-August ‘10 Sazerac New Orleans Bistro, Fort Collins CO ● Provided an excellent dining experience ● Trained other employees ● Promoted restaurant's social media Education Illinois State University…August ‘99-May ‘03 Bachelors of Science - International Business Skills Team leadership Point of sale systems Customer Service Psychology Minor Multi-tasking ability Problem-solving skills Leadership and team-building