Melissa Tria

PROFESSIONAL SUMMARY Knowledgeable and dedicated customer service professional with extensive experience in Tourism and BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. WORK HISTORY CASINO DEALER Resorts World Manila, Pasay City November 2019 - Present MELISSA H. TRIA CONTACT--E Compania Street, Molo, Iloilo City, 5000-- REFERENCES: MRS. GEMNOE ABONADO, MBA-HRM- Tourism Coordinator University of San Agustin MR. GILBERT G. MARIN - Tourism Officer Iloilo Provincial Government MR. RONEL JASPE - Lead Customer Service Agent Cebu Pacific Air, Iloilo International Airport MR. KIRK WARREN PATRICIO - Airport Shift Manager Cebu Pacific Air, Iloilo International Airport MS. EDAH SALIMBOT - UPS Trainer, Transcom Iloilo One Global Center, Megaworld Blvd, Mandurriao, Iloilo MS. JERICA LIRIO - UPS Team Leader, Transcom Iloilo One Global Center, Megaworld Blvd, Mandurriao, Iloilo - Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently. - Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment. INSURANCE CONSULTANT - IAG ACCOUNT WNS GLOBAL ILOILO, Iloilo City July 2018 - September 2019 - Managed existing claims lodged by customers who are insured with NRMA and RACV Insurance (Australian Insurance). CUSTOMER CARE REPRESENTATIVE - UPS ACCOUNT TRANSCOM WORLDWIDE, Iloilo City September 2017 - April 2018 - Communicated with customers to assess and address individual needs and concerns, providing timely and quality support. GROUND SERVICE AGENT/AIRLINE CUSTOMER SERVICE AGENT Cebu Pacific Air, Iloilo International Airport, Cabatuan, Iloilo City June 2016 - July 2017 - Worked with various passengers to understand needs and provide ideal customer service. ACADEMIC BACKGROUND UNIVERSITY OF SAN AGUSTIN, ILOILO CITY- Bachelor of Science in Tourism Management HOLY ROSARY ACADEMY, ILOILO CITY- Graduated Elementary and High School CIVIL SERVICE ELIGIBILITY For passing in the Career Service Professional Examination Rating of 82.32 conducted by the CSC in Iloilo City on August 12, 2018. SKILLS: Customer service and care Microsoft Office Communication skills Call center operations Airfield operations Dealer training Guest service