Melissa Repuela

I have worked in various contact centers for 8 years and have handled different LOB’s Moreover, it mainly involves extensive Customer Experience and administrative tasks.

I have supervised several teams back then and track SLA attainment with efficiency and accuracy. Then, I was assigned in the Quality Control department where I audited calls/tickets in Zendesk and salesforce ensuring customer satisfaction is outlined in every interaction.

As I embarked in the Virtual Industry, I worked for a Property Management company and organized their listings and made sure everything was aligned, managed comms channels, calendar management, meeting coordination, and did some research work for my client’s personal matters.

I also have experience with lead generation via HubSpot, drafting contracts using DocuSign, sending quotes, and coordinating with vendors and internal teams for follow-up in service activation.