Melissa O. Quinto
#11 Sta Isabel St, La. Milagrosa Subdivision,
Marikina City, Philippines
Mobile # -
OBJECTIVES: To work in a company where I could put use my abilities, knowledge
and skills and at the same time, secure a position that would further enhance and
develop my creativity and potential through exposure to various business firms.
WORK EXPERIENCE:
ABC Business 101 - November 17, 2016 – February 2018
Virtual Assistant
Improve eBay (Australia) listings
Research benefits of products and product categories.
Compose bullet points and short descriptions using information gathered.
Search for attractive images and use image software to add copy to images.
Use HTML to make listings better.
Monitor inventory, email management, customer inquiry, place orders, coordinate with suppliers etc.
NV Group Ltd - January 9, 2016 – July 30, 2016
Researcher/ SkipTracer
Worked with team members to identify early planning and research methods
Collected data and offered recommendations
Updated collected information and contact numbers
Evaluated, analyzed and documented data gathered.
Sent email to assigned agents for immediate action.
Sent daily, weekly, and monthly reports to Supervisors and Manager.
Collection House Int’l BPO Ltd - September 1, 2015 – January 06, 2016
Customer Service Officer
Made collection calls for Telecom, Banking and finance ANZ accounts
Maintained monthly target.
Skiptraced.
Processed payments.
ACM Group Ltd Philippines - April 10, 2013 - July 31, 2015
Accounts Manager, Call Auditor/ Quality Auditor
Was responsible for supporting total quality methods, processes and procedures for the Call Center division.
Documented agent performance strengths and weakness, highlighting immediate compliance issues.
FCO Worldwide Inc. - March 12, 2012- January 25, 2013
Collection Specialist (Mortgage)/Skiptracer
Made outbound calls and/or correspondence in the fast-paced, goal-oriented Collections Department.
Monitored and maintained assigned accounts.
Made customer calls and adjusted accounts, 80% Skiptracing.
Quinto Electronics Ltd - October 1, 2010- Oct 16, 2011
Corporate Service Manager
Supervised sales activities.
Monitored payments for monthly subscriptions.
Directly assisted clients and their inquiries.
CashSense Incorporated - November 3, 2009- June 30, 2010
Customer Service Support
Processed online remittances of overseas Filipino workers based in HongKong.
Processed payments bank to bank.
Processed transactions and payroll
Maintained company data.
Access Frontier Technologies Inc - March 3, 2007- Sept 2009
Accounts Service Representative/Telemarketing
Responsible primarily for prospecting, selling and servicing.
Developed and explored new business opportunities with the goal of meeting and even exceeding sales
targets.
InfonXX - July 2006- December 2006
Customer Service Representative
Quinto Electronics Ltd - June 2004 to June 2006
Sales Supervisor
Philux Incorporated - October 2002 to February 2004:
Office Manager
Managed officeand monitored production status.
Supervised sales/staff production personnel.
Reported directly to the General Manager.
Oversaw the work of an entire team and improved performance.
Showroom Supervisor - July 1999 to October 2002
Composed daily reports on sales and inventory of showroom furniture.
Assisted clients in choosing items for furnishing their homes and offices.
EDUCATIONAL ATTAINMENT:
Tertiary: 1995 - 1997 Philippine Christian University, Manila
Certificate in Food Service Management
1992 - 1995 St. Scholastica's College, Manila
BS Business Management Major in Entrepreneurship
PERSONAL INFORMATION:
Nickname: Melissa
Birthdate: April 17, 1973
Place of Birth: Valenzuela, Metro Manila
Civil Status: Single
Citizenship: Filipino
Religion: Roman Catholic
SPECIAL SKILLS:
Computer literate.
Versed in Microsoft Word, PowerPoint and Excel.
Good communication skills and effective interpersonal skills.
Great sense of responsibility.
Top-notch organizational and planning skills.
