Melissa Quilates

 MELISSA S. QUILATES Block4 Lot10C, Robin st., St. Jude Subd., Zabarte Rd., Novaliches, Quezon City-+63 - Career Objective: To enhance my career that would lead me to the development of my capabilities. QUALIFICATIONS: Knowledgeable in Microsoft Word, Microsoft Excel and Microsoft PowerPoint Communicates in English Language fluently Efficient and flexible to any adjustments made Capable of doing multi-tasking jobs Career and Goal Oriented Good business writing and research skills WORK EXPERIENCE: AFNI PHILIPPINES INC.Aug 2017 – Jan 2018 (Chat Support Representative) Diliman Commercial Complex, 46 Commonwealth Ave, Lungsod Quezon, 1126 Duties and Responbilities: Manage customer’s inquiry about their order on their Quad Play package and bill mainly through chat Making outbound calls to confirm customers order. Process new order for Single, Double, Triple Play or Quad Play packages Resolving complaints about their bill and order that was processed Follow up customers order Transfer to appropriate team for other concerns Assisting clients on their payments Flamingo BPO SOLUTIONS INC.Dec 2012 – Jan 2015 (Casino Customer Service Representative) 19th Floor Cyberpod 3, Eton Centris, Quezon Avenue, Quezon City Duties and Responbilities: Manage customer’s query about Casino through email and call Managing client’s payout requests Resolving complaints Assisting clients on their deposits TRANSCOM WORLDWIDE, INC. March 2010 – March 2012 (Customer Relations Advisor) Las Fiestas Road, Frontera Verde Compound, 1600 Pasig City, Metro Manila Duties and Responbilities: Managed TalkTalk’s customer query through email and letter Resolved TalkTalk’s customer ‘My Account’ concern Completed end of the day report Resolved customer complaints Managed and monitored client tracker Answered incoming calls concerning Talk Talk’s customer inquiry Provided customer accurate information concerning Talk Talk’s customer Billing and products inquiry Transferred calls to appropriate department if needed AEGIS PEOPLE SUPPORT CENTER October 2009 – March 2010 (Customer Service Representative) Ayala Ave, Corner Sen. Gil Puyat Ave. Makati city. Duties and Responbilities: Answered incoming calls concerning customer credit card report Resolving customers complaints Provided customer accurate information concerning customer credit card rating ACHIEVEMENTS: Certified Customer Relations Advisor (June 24, 2011) – Transcom Worldwide Inc. Commendation for achieving an “Excellent standard of quality in Business Writing and having 100% Quality Score” – (Fourth week of May 2011) – Transcom Worldwide Inc. Commendation for achieving an “Excellent standard of quality in Business Writing and having 100% Quality Score” – (Third week of May 2011) – Transcom Worldwide Inc. Certified TalkTalk Customer Service Billing representative (June 2010) - Transcom Worldwide Inc EDUCATIONAL ATTAINMENT: Tertiary:Far Eastern University-East Asia College Nicanor Reyes St., Sampaloc, Manila 3rd Year College Level- Secondary:BHC Educational Institution San Fernando City, La Union- Primary:Christ the King College San Fernando City, La Union- CHARACTER REFERENCE: Jacqueline DelantarSubject Matter Expert Fasimo- Edgardo PascualOperations Manager Convergys- Jim LusabioSupervisor Convergys- PERSONAL BACKGROUND: Place of Birth:San Fernando City, La Union Date of Birth:October 27, 1985 Civil Status:Single Religion:Catholic