Melissa Mejico

Melissa Mejico-| (214)- | www.linkedin.com/in/melissa-mejico-b6a3a819a/ SUMMARY Strong analytical and communication skills to assess and convey critical information to stakeholders and decision-makers. Proficient in leveraging data-driven insights and project management tools to evaluate risks and streamline processes. Experienced in structured methodologies, ensuring accuracy, consistency, and efficiency in decision-making frameworks. EDUCATION Pennsylvania State University Master of Project Management University of North Texas B.S. Biology, Minor in Chemistry University Park, PA January 2022 – May 2024 Denton, TX January 2016 – December 2019 PROFESSIONAL Project Manager and Scrum Master - Software Development Remote / Part-time GSATi April 2022 – Present • Streamline and manage client service workflows utilizing tools such as Confluence and Jira, ensuring seamless service delivery and operational efficiency. • Collaborate closely with business analysts to standardize and maintain 7+ mapping documents for software integration, enhancing data consistency and functionality. • Facilitate and lead cross-functional team meetings and ceremonies, including customer feedback sessions and process improvement initiatives, to drive service excellence and customer satisfaction. • Serve as a key liaison between clients and internal teams, ensuring clear communication, swift resolution of issues, and on-time delivery of solutions. • Design and develop comprehensive training materials, including internal process guides and client-facing instructional videos, to enhance usability and understanding. Laboratory Technician Fayetteville, NC National Spine and Pain and Center January 2021 – August 2022 • Performed daily, monthly, and quarterly maintenance on all instruments. • Received and logged 50-100+ patient samples daily on LIMS while strictly adhering to HIPAA regulations and coordinated with Center Managers to ensure higher turn-around times. • Tested patient urine samples to detect illicit drug analytes using LCMS and AU480 for 2000+ samples monthly. Sr. Microbiology Technician Grand Prairie, TX Food Safety Net Services January 2020 – December 2020 • Led lab technicians on how to prepare and organize food and environmental samples for 5-10 clients weekly. • Managed quality controls on each sample and calibrated all instruments to maintain accuracy in 500+ tests monthly. • Analyzed and entered results into our LIMS system to approve and authenticate reports for 500+ samples monthly. RESEARCH Bacteriophage Research Lab January 2018 - June 2018 • Developed an SOP to study the unknown functions of proteins in Streptomyces grisieus when infected by a bacteriophage. • Executed 6 trials and identified optimal parameters for electroporation to open pores of the cell wall effectively. • Analyzed results and presented findings at the American Society for Microbiology convention in New Braunfels, TX. CERTIFICATIONS & SKILLS • • Certifications: Professional Scrum Master 1, Google Project Management Professional Technical Skills: Quality Assurance, Wrike, JIRA, Confluence, HubSpot, Postman, Microsoft Office, WordPress, Square