Melissa Mae De Leon

I am a dedicated Customer Service and Sales Support professional with over 10 years of experience in back-office operations, client assistance, and sales support. Throughout my career, I have developed strong expertise in handling high-volume tasks, managing customer accounts, and ensuring accurate and efficient data processing.

I started my career at Startek International, where I worked as a non-voice Customer Service Representative for more than 10 years. In this role, I handled email and chat support, resolved customer inquiries, updated account information, and ensured that all requests were processed accurately and within service level agreements. This experience helped me build strong attention to detail, problem-solving skills, and the ability to work efficiently under pressure while maintaining high-quality service.

More recently, I worked with Our World Energy as part of the Sales and Sales Support team. I supported sales consultants by managing client records, processing documentation, and assisting with order management. I also helped in generating reports, coordinating with internal teams, and ensuring smooth workflow operations. This role strengthened my organizational skills, multitasking ability, and understanding of sales processes.

My key strengths include being detail-oriented, organized, and highly reliable. I am skilled in data entry, email and chat communication, order processing, and using tools such as Microsoft Word, Excel, and PowerPoint. I am also fluent in both English and Tagalog, which allows me to communicate effectively with a wide range of clients.

What sets me apart is my strong work ethic and commitment to delivering excellent service. I take pride in ensuring that every task is completed accurately and on time, and I am always willing to learn and adapt to new systems and processes. I work well both independently and as part of a team, and I consistently aim to contribute to improving workflow efficiency and customer satisfaction.

Overall, I bring a combination of experience, skills, and dedication that allows me to provide reliable support to both customers and sales teams, and I am confident in my ability to add value to any organization I join.