Melissa Lopez

MELISSA GORETHI LOPEZ LORIA International Business Graduated Rancho Camichines 81, Nueva Oriental Coapa, Tlalpan, Mexico City Age: 31 Phone / Cel.:-/ - E-mail:- Five years of experience as customer service executive and another 3 years in different jobs. Knowledge in Tourism, Customs and Sales. I excel at prioritizing, being able to complete multiple task simultaneously, organized, reliable and driven, with strong time management. EXPERIENCE Freelancer Upwork November 2016- Current As a VA, my main duty is help my clients to achieve their goals by keeping their agendas up dated, answering phone calls and emails, editing documents etc. Most of my clients are bilingual so I am constantly doing translation EN-SPA, SPA-EN. Customer Service Executive Comisión Federal de Electricidad Oct. 2010 – May 2016 As a Customer Service Executive I had the responsibility of being the first contact of the client with the Company. Among my duties where the followings: Promptly responded to general inquiries from clients. Counsel customers on how to save energy. Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns. Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service Import/Export Manager Macedonia Maya November 2009 – May 2010 As the Import/Export Manager I was responsible of the Company sales and the acquisition of material related to the production of the goods we were selling. I had to supervise the departure of the goods and the arriving to the main port. Good organization and ability to deal with different chains of command were necessary for the fulfillment of the job. EDUCATION Instituto Universitario Patria International Business Degree 2003 - 2007 SKILLS & KNOWLEDGE Proactive Disciplined Organized Management Sales Basic Accounting LANGUAGE & SOFTWARE Spanish (Native) Empresa Mayo de(Fluent) 2010 - Presente English French (Basic) Microsoft Office (Intermediate) Windows (Intermediate) Web Research Work under pressure Problem solving