Melissa Kathryn T. Miranda

Melissa Kathryn T. Miranda Executive & Client Success Virtual Assistant | Operations & Stakeholder Support 🌟 Professional Summary Versatile professional with 10 years of experience in executive assistance, client success, and operations coordination across industries including technology, telecom, finance, real estate, automotive, and industry associations. Skilled in stakeholder management, customer engagement, project transitions, contract administration, and back-office support. Recognized for delivering high-quality service, improving processes, and ensuring seamless communication between executives, clients, and teams. 🛠 Core Skills ✅ Executive & Admin Support (calendar, inbox, reports) ✅ Client Success & Retention (onboarding, churn analysis, engagement) ✅ Operations & Project Coordination (cross-functional support, process tracking) ✅ Stakeholder & Partner Relations (liaison, committee/board support) ✅ Contract & Data Management (tracking, compliance, documentation) ✅ Social Media Support (customer inquiries, engagement monitoring) Tools: Google Workspace • MS Office • Facebook Pages • CRM Systems • Zoom 💼 Professional Experience April – November 2024 Technical Specialist Chamber of Automotive Manufacturers of the Philippines (CAMPI) • Liaised with executives, committees, and stakeholders; organized meetings and supported public/government relations initiatives. January 2022 –Transition Specialist March 2024MicroSourcing • Coordinated client transitions by working with IT, recruitment, and project managers to meet operational requirements. August 2018 –Retention & Recovery Specialist April 2020Eastern Telecommunications Philippines Inc. (ETPI) • Improved customer satisfaction by resolving escalations, analyzing churn, and managing social media inquiries. February 2017 –Product Assistant June 2018PLDT Inc. • Prepared Managed Services proposals and coordinated Managed Services projects with vendors and cross-functional teams. September 2016 – Lease Administrator January 2017CBRE Global Workplace Solutions • Maintained global property and lease records in coordination with asset managers worldwide. January – July 2016Customer Service Officer OmniPay, Inc. • Developed service procedures and strengthened customer relationships with affiliates and cardholders. August 2014 – Partner Relations Executive (Telemarketing) October 2015Directories Philippines Corporation • Strengthened advertiser relationships for Yellow Pages through effective client servicing and engagement over the phone. October 2013 – Contracts Assistant June 2014PLDT Inc. • Maintained sales contract databases and prepared timely reports for management. February – Sales Assistant September 2013Trends & Technologies Inc. • Supported consultants with after-sales processes, including procurement and delivery coordination. 🎓 Certifications Virtual Assistance Career Starter, issued by Mapúa Malayan Digital College • Communication Skills for Virtual Assistants • Time Management and Organization for Virtual Assistants • Document and File Management for Virtual Assistants 🎓 Education B.S. Commerce major in Marketing Management – De La Salle University M.S. in Marketing – De La Salle University (ongoing)