Melissa Gutierrez

Melissa Gutierrez 514 Walnut Avenue Apt 3 Holtville, CA -Professional Summary Highly focused and meticulous Administrative/Virtual Assistant with a stellar customer service record and work ethic. Effective multitasker able to handle a high volume of simultaneous clerical projects with complete accuracy and professionalism. Education associates degree | 06/2005 | aiu online Major: Business Administration diploma | 06/1989| holtville high school Major: General Education Skills & Abilities organization & time management A problem solver who quickly grasps complex situations and turns them into manageable tasks. Produce quality work even under extreme time pressure and deadlines. Proven ability to understand and follow complex instructions to successful conclusions. Many years of experience successfully managing and organizing personal time and workload. Communication & People skills Consistently maintain a positive attitude and enjoy helping people. Articulate and very effective working with people of different backgrounds and temperaments. Accurately record, remember, and verbally communicate detailed information. Exceptional command of the English language with strong written and transcription skills. Cooperatively work with others to produce and deliver required work. technical skills Very accurate and rapid keyboarder. Typing speed 65-70 wpm. Proficient in utilizing Microsoft Office, Office 365, QuickBooks, Microsoft Windows operating systems, Google Docs, Google Spreadsheets, Facebook, Twitter, Instagram, and Pinterest. Experienced with general office equipment including copiers, fax machines, 10-key calculators, and heavy switchboard. Experience administrative assistant | johnson’s bookkeeping  Performed all administrative duties as assigned. Assisted bookkeeper in entering transactions in QuickBooks. Maintained and updated client database and records which included prospects, customers, and clients. office manager/executive assistant | sunterra produce incorporated  Provided efficient and professional administrative and clerical service to colleagues and supervisors; provided excellent customer service to external and internal customers. Maintained equipment inventory, scheduled maintenance and handled customer correspondence. Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints.