Melissa Gamboa

MELISSA S. GAMBOA Central District Palapye, Botswana - https:\\Myprofile.ph\melissagamboa - ABOUT ME With nearly 4 years of experience as a Retail Store Manager and 6 years as an Administrative Manager, I have developed a strong track record in both leadership and operational management. My unique blend of skills and experience equips me to contribute effectively to your team and organization. As a hardworking and driven individual, I thrive on challenges and am dedicated to delivering results. I take full ownership of my responsibilities, ensuring tasks are completed with efficiency and precision. I pride myself on being open, honest, and fair, and I strongly value integrity and transparency in all professional interactions. KEY COMPETENCIES Quickbook bookkeeping Online Research Customer Assistance Administrative TASK Graphic designing Social Media Marketing Data Entry Especialist Microsoft Application Google workspace Ultisales Software ( Sales) Calendar Management PROFESSIONAL EXPERIENCE- SANSEN Philippines, Calamba Laguna Philippines Quality Assurance ( LineLeader) Developing and implementing Quality Assurance policies and procedures to ensure adherence to standards. Conducting regular inspections and quality tests to monitor performance. Identifying and resolving workflow and production issues efficiently, while collaborating with superiors to discuss concerns and propose effective solutions. UNIVERSAL POWER AND MAINTENANCE SERVICES( UPMS) - Administrative Manager Provide comprehensive clerical support to managers and staff, ensuring smooth coordination of daily administrative tasks. Skilled in multitasking and organization, I manage office equipment, schedule meetings and events, arrange travel, and handle mail distribution. Additionally, I assist with preparing employee payroll and maintaining accurate records. TRAVEL STAR, GABORONE BOTSWANA Travel Consultant - Identify clients' travel preferences and needs to recommend tailored and suitable travel packages. Plan and coordinate all aspects of travel itineraries from start to finish, including booking flights, accommodations, and transportation. Provide travellers with essential information and helpful travel materials to enhance their journey and ensure a seamless experience ZUZA PROPERTIES PTY.LTD Retail Store Manager 2020-Jan 2025 Ensure all products and displays are merchandised strategically to optimize sales and profitability. Forecast staffing requirements and implement a proactive recruiting strategy to maintain optimal coverage across all departments. Manage employee payroll and monitor store budgets to ensure all expenses align with sales objectives and financial goals EDUCATION Bachelor of Science in Computer Science Associate in Computer Science Virgen Milagrosa University, San Carlos Pangasisnan,Philippines- Science Technology Institute, Tarlac City, Philippines TRAININGS AND CERTIFICATION ProVa (Professional Virtual Assistance) Gen. Trias, Philippines ( Virtual) Date of Completion: 18th January 2025 Course Cpmpleted: Quickbook Online Bookkeeping Navigation and Setup: Efficiently navigate QuickBooks Online,set up company files, and customiz settingsfor accurate financial tracking. Transaction Management: Mastertransaction entry,reconcile accounts, and use journal entries to maintain precise financial records in QuickBooks Online. Reporting and Analysis: Generate and customize financialreports, understand key ratios, and utilizeQuickBooksOnline'stoolsforinformed businessfinancial analysis. ProVa (Professional Virtual Assistance) Gen. Trias, Philippines ( Virtual) Date of Completion: 14th December 2024 Course Cpmpleted: General Virtual Assistance Develop strong written and verbal communication skills to effectively interact with clients, colleagues,and customers. Gain proficiency in various software, tools, and platforms used for tasks such as email management, document creation, and project management. Understand ethical guidelines for virtual assistants, including issues related to confidentiality, conflicts of interest, and professional conduct