Melissa Frost

melissa frost 35 Sandon St, Graceville Qld 4075 ·-- Focused forward thinking and reliable consultant Executive Assistant with 8+ years’ experience in private and public organizations attending to all correspondence and executive support responsibilities in a timely manner with high level of attention to detail. An effective Project Officer with excellent interpersonal and communication skills in building and maintaining strong working relationships with key stakeholders. Dedicated professional, skillful in office and business management and accustomed to working and adapting in fast paced work environments. Experience Current forward Thinking Executive Assistant Consultancy business owner Professional Executive Assistant consultancy providing support to meet the need of all types of businesses Preparation of Board agendas and papers Board/Meeting Minute and Actions Arising reports Business social media and marketing Business brochure creation and design Business website creation and maintenance Ecommerce management Travel bookings Event coordination Report editing Diary management Liaise with stakeholders Document delivery Diary management Professional customer service June 2019 – September 2019 executive assistant to the director general, department of aboriginal and torres strait islander partnerships – backfill position for maternity leave Recruited by U&U Recruitment Agency Provide support to the Director General (DG), Office of the Deputy Premier (DP) staff and team of 5 Directors Prepare monthly reports for monthly DG and DP monthly meetings as well as monthly meetings with the Under Treasurer Monitor and action emails Coordinate executive communications liaising with external stakeholders Prepare internal and external corporate documents for team members and industry partners. Schedule meetings and appointments and manage travel itineraries, both domestic and international. Maintain and organize filing system of paper and electronic documents. Use MS Office, Word, and Excel and Adobe Acrobat for correspondence, scheduling, and reports. Uphold strict level of confidentiality and sustain a level of professionalism amongst staff and clientele. Control payment of invoices, purchase orders and new vendor applications Edit all reports to Board standard Customer Service both on the phone and in person. June 2019 one week assignement scribe, department of education Recruited by U&U Recruitment Agency Minute the interview process and prepare the final comparison report advising the top three successful candidates. July 2018 – June 2019 executive assistant to chief operating officer, queensland museum Recruited by Eden Ritchie Recruitment Provide support to the Chief Operating Officer, Financial Consultant and team of 8 Directors Prepare monthly reports for monthly Financial Audit and Risk Management Board (FARMC) such as the commercial report and corporate card reconciliation report Monitor and action emails Coordinate executive communications liaising with external stakeholders Prepare internal and external corporate documents for team members and industry partners. Schedule meetings and appointments and manage travel itineraries. Arrange corporate events to take place outside the workplace such as HR training (PID) Maintain and organize filing system of paper and electronic documents. Use MS Office, Word, and Excel and Adobe Acrobat for correspondence, scheduling, and reports. Uphold strict level of confidentiality and sustain a level of professionalism amongst staff and clientele. Manage the indemnity and insurance contract register providing advice on arising issues Provide support for external stakeholder meetings – meetings were scheduled on behalf of an external stakeholder and QM – preparation of agendas and coordination of the appointment scheduled Minute take for Board meetings and prepare for their comment Control payment of invoices, purchase orders and new vendor applications Manage HR System Power BI and Aurion Edit all reports to Board standard Customer Service May 2018 – July 2018 Administration Officer, Office of the Public guardian Recruited by Eden Ritchie Recruitment Book and manage travel itinerary’s for Guardians and Visitor Engagement Officers using Travel Management System (TMS) Maintain the private vehicle use register aligning with the current policy Manage and distribute mail and private and confidential parcels Manage QFleet vehicle loan january 2003 – Current Business Director and owner, the dog boutique Developed strategic goals and objectives that tend to growth and prosperity of the business Managed and scheduled appointments making sure all appointments are grouped in appropriate areas to avoid less travel and ensure it will be cost efficient Designed and implemented business plans and strategies to promote attainment of goals Ensured the company has the adequate and sustainable resources to complete its activities Organized and coordinated operations in ways that ensure maximum productivity Maintained relationships with partners, vendor sand suppliers Assessed overall company performance against objectives Recorded finances activities using Microsoft Quickbooks, Xero and 123Pet booking system Represented the company in events, conferences, etc Ensured strict adherence to government rules and guidelines Maintain and control online store - Shopify Control social media outlets and marketing Recruitment and training process April 2011 – december 2012 executive assistant, transport and main roads Office of the Director General & Deputy Director General, Executive Assistant Managed meetings, functions and events Screened all incoming calls to the Director General and Deputy Director General Made payments to accounts on behalf of the Director General’s Office Liaised effectively with all management and directors and created a great relationship with them. Liaised with Ministers, Commissioners and Parliament members of all levels in a professional manner Manage diaries, workloads, performed vehicle logging and expenses, organized weekly business letters, ministerial correspondence, monitor and respond to client emails. Coordinated executive communications, including taking calls, responding to emails and interfacing with clients Corporate Card responsibility and reconciliation Scheduling meetings and appointments and managed travel itineraries Executive Assistant to the Director General (Dec 2011/ February 2012) Provided secretarial support to the Executive Assistant Managed diary inputs, workloads, vehicle logging and expenses Organized weekly business letters, ministerial correspondence Monitored and responded to client emails. Resolved complaints and issues Coordinated executive communications, including taking calls, responding to emails and interfacing with clients Prepared internal and external corporate documents for team members and industry partners Scheduled meetings and appointments and managed travel itineraries. Arranged corporate events to take place outside the workplace such as golf tournaments, fund-raising events and staff appreciation events Maintained an organized filing system of paper and electronic documents Used MS Office, Word, and Excel for correspondence, scheduling, and reports Upheld a strict level of confidentiality and sustained a level of professionalism amongst staff and clientele. PROJECT OFFICER, transport and main roads Portfolio Investment Unit, Project Officer (Feb 2012- Dec 2012) Provided support directly for the Director and the Portfolio Investment Unit team Ensure that project objectives are met by anticipating and managing potential and emerging issues Start organizational projects, by defining the project objectives, identifying the stakeholders, determining scope, resources, and major tasks, preparing for trade-offs in time, cost, and quality Monitor and control processes and budget, as well as arising problems Keep stakeholders abreast by reporting every progress made in the project Compare progress with the agreed scope. Scheduled travel, meetings, recording of accounts incoming and outgoing Produced maps using Corel Draw and Adobe Illustrator when the team required these for their reporting Managed diaries, workloads, performed vehicle logging and expenses, organized weekly business letters, ministerial correspondence, monitor and respond to client emails. Also, coordinated executive communications, including taking calls, responding to emails and interfacing with clients Chief Fire Warden january 2006 - 2011 executive assistant, to the deputy commissioner, office of state revenue, department of queensland treasury Provided executive support to the Commissioner of revenue and team or 6 Directors Managed diary inputs, workloads, vehicle logging and expenses Organized weekly business letters, ministerial correspondence. Monitored and responded to client emails. Resolved complaints and issues. Coordinated executive communications, including taking calls, responding to emails and interfacing with clients. Prepared internal and external corporate documents for team members and industry partners. Scheduled meetings and appointments and managed travel itineraries. Arranged corporate events to take place outside the workplace such as golf tournaments, fund-raising events and staff appreciation events. Maintained an organized filing system of paper and electronic documents. Used MS Office, Word, and Excel for correspondence, scheduling, and reports. Updated GovNet contacts and maintained database. Upheld a strict level of confidentiality and sustained a level of professionalism amongst staff and clientele. january 2000 - 2006 executive assistant, Lalji Corporation PTY LTD, CEO Hotel Management, Shiraz Lalji London Managed diary inputs, workloads, vehicle logging and expenses. Organized weekly business letters. Coordinated executive communications, including taking calls, responding to emails and interfacing with clients. Prepared internal and external corporate documents for team members and industry partners. Scheduled meetings and appointments and managed travel itineraries and accommodation. Maintained an organized filing system of paper and electronic documents. Used MS Office, Word, and Excel for correspondence, scheduling, and reports. Upheld a strict level of confidentiality and sustained a level of professionalism amongst staff and clientele. Implement new business practices within divisions. Assisted in apartment decoration and fit outs january 1993 - 2000 Store Manager, toys “R” us australia (ACT and QLD) january 1988 - 1993 Store Manager, belconnen newsagency (ACT) Education January 2017 - ongoing Advanced diploma of business and fitness, Max international college December 1999 Certificate, ACT TAFE The Excellent Personal Assistant Skills Ecommerce Management Microsoft Office Suite Corel Draw and Adobe Illustrator and Acrobat E-File (TRIM) Power BI (HR) SAP TRIM Smart Data Gen 2 (SDG2) Finance People Friendly and Professional Travel Management System – Stage and Screen and TMS Flexible to working requirements Aurion (HR) Doodle Internet Eventbrite Finance One References GREG EVANS GREG EVANS FINANCIAL CONSULTING PH:- Email: - NATALIE BLACKWELL HUMAN RESOURCE MANAGER PH:- Email: - FRANK FEIGE MANAGER QLD MUSEUM Ph: - Email:-