Melissa Francisco

Melissa Francisco VIRTUAL ASSISTANT CONTACT -- WORK EXPERIENCE October 2022 -June 2024 Customer Service Representative Telus International Take ownership of customer issue Troubleshoot problems and drive resolution Escalate unresolved issues to relevant internal teams Collect prompt and accurate customer feedback Document knowledge as solution articles November 2021 - September 2022 Customer Service Representative Concentrix Address customer issues Provide resolutions Escalate unresolved issues to relevant internal teams Collect prompt and accurate customer feedback Document knowledge as solution articles Billing related issues June 2007 - June 2021 Administrative Assistant Philippine Board of Otolaryngology-Head and Neck Surgery Scheduling of Activities Receive record and relay phone and written messages for all the consultants and residents Type and disseminate official memos, letters, documents within the specifies time period Prepare examinations papers for certifying board exam and in-service exam for residents Filing of Annual reports, Examination documents, Incoming and Out-going communications. Organizing Lectures, Post-graduate Courses, Annual & Midyear Conventions, Oathtaking Transcribing Minutes of Meeting Booking Accommodation, Transportation (Air and Land) Creating event invitations, backdraft, logos June 1998 - June 2007 Department of ENT-HNS St. Luke’s Medical Center Received phone and written messages for all the consultants and residents Encode and disseminate official department memos and letters within the specified period of time Provide the hospital PA system duty schedules of residents, interns & clerks Filing of records: Daily OR census and Schedule, Admission and Referral census College of Medicine: Scheduling of lectures, informing lecturers, filling of teaching load, collecting checks Transcribing Minutes of Meeting Organizing Postgraduate Courses (Local and International) 1995 - 1997 Philippine Society of Otolaryngology-Head and Neck Surgery Receive and send communications pertaining to the society Create program for conferences, conventions Take minutes of meeting Type internal and external communications of the society Encode research papers EDUCATION October 2003 - May 2004 Voice Swallowing and Sinus Center St. Luke’s Medical Center Schedule patients for specific procedures Receives and sends communications pertaining to the center Records, files results and document Releases result of procedures to patients and doctors Prepare and submit monthly census report Record patient procedure at the machine April - May 2019 Secretarial Training January 1998 - June 1999 Medical Transcriptionist MDV June 1994 - March 1996 Computer Programmer STI June 1991 - April 1994 Secondary Pangasinan National High School