Melissa Delgado

Melissa Delgado Aponte-│ - Results driven professional with over eight years of experience in Social Media Management, Marketing, Accounting and Public Relations fields. Seeking a position that welcomes my leadership and financial analysis experience while encouraging professional development and internal growth. Proficient in communicating with various organizational levels to achieve the company’s financial success based on the goals, objectives, and mission statement. QUALIFICATIONS & COMPETENCIES  Customer Centric  Strong Analytical Skills  Market Research  Local Tax Filing  Technical Presentations  Effective Planning & Organizational Skills  Effective Communication Skills  Excellent ProblemSolving Skills PROFESSIONAL EXPERIENCE SAN JUAN MARRIOTT HOTEL, SAN JUAN, PUERTO RICO 2007 to 2020 Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,300 properties in 30 leading hotel brands spanning 134 countries and territories. With 25 years in the hotel and tourism industry in Puerto Rico, the San Juan Marriott Resort & Stellaris Casino stands out with its AAA Four Diamond ocean front hotel focusing on customer service and cultural experience. The San Juan Marriott Resort & Stellaris Casino located in the heart of Condado and it is one of today’s strongest leading properties the industry. Accounting Manager 2019 to 2020 Responsible for organizing internal audits in accordance with the annual audit plan provided by Corporate Offices. Manage and oversee the correct processes are implemented per corporate and local Standard Operating Procedures, identify any risks and modify current procedures or implement more rigorous ones according to company policy. Generate written audit reports to present to corresponding directors and managers and provide follow up as needed. Ensure all the corporate and departmental Standard Operating Procedures are implemented and followed with consistency and accuracy. Administer the tax filing procedure and ensure all payments are submitted in a timely manner and in compliance with local laws. Responsible for managing the department budget and purchases. Prepare the month end bank reconciliation report to ensure accuracy. Prepare month end asset and liabilities reconciliations to ensure balance sheet account totals are accurate and up to date. Be the point of contact for external auditors’ annual visits and provide full support during the audit process. Encourage individual growth and development of employees by inter-departmental cross training within the accounting department SAN JUAN MARRIOTT HOTEL, SAN JUAN, PUERTO RICO 2015 to 2019 Income Auditor / Assistant to the Director of Finance Assist the Director of Finance to develop financial reports, profit and loss statements, and tax compliance reports. Ensure cash handling, petty cash and daily executive packet distribution procedures are implemented and followed with consistency and accuracy according to the corporate and departmental Standard Operating Procedures. Administer the tax filing procedure and ensure all payments are submitted in a timely manner and in compliance with local laws. Responsible for auditing cash sales reports daily, assist hotel guests with billing inquiries and investigate credit card fees disputes. Proficiency in Oracle ERP suite to manage day to day business activities in accounting and finance. Experience using payroll management software ADP. 1 SAN JUAN MARRIOTT HOTEL, SAN JUAN, PUERTO RICO 2007 to 2015 Social Media Coordinator Responsible for designing and developing creative content for Social Media channels such as Facebook, Instagram, Twitter, You Tube, LinkedIn and Trip Advisor while managing the day-to-day activities of those Social Media channels. Identify and analyze key satisfaction drivers to enhance the company’s reputation in Social Media channels. Establish a positive online presence by creating and executing long-lead editorial calendars, monitoring and participating in online conversations, building brand visibility and ensuring customer satisfaction. Manage, coordinate, and implement Social Media marketing campaigns, contest, sweepstakes, and other user engagement tactics. Produce and distribute monthly analytics reports, share key drivers of areas of strengths and opportunities, and track progress. Employ Social Media sites driving traffic to the company and e-commerce sites. Marketing Coordinator Lead programs to create awareness of the brand image internally and externally, develop marketing material and assemble information packages for promotional events, property tours, update property website and micro sites for accuracy, direct and organize events with media outlets to highlight the hotel and its facilities. Provide support during on-property videos and/or photo shoots. Assist the Marketing Communications Manager in the full support of external Public Relations and online media agencies. Monitor media coverage and other external factors to identify potential areas of strengths and opportunities. Develop, implement, manage, and establish continuous dialogue in social networking sites, such as Facebook, Twitter, You Tube, Trip Advisor and Instagram. Ensure Social Media site content is compelling and relevant to the target audience. Enhance the brand’s image by building customer loyalty, increasing brand awareness, and evaluating and analyzing the customer engagement. Assistant to the Director of Marketing Assist the Director of Sales & Marketing. Responsible for department operation and clerical tasks including data entry, report preparation, written communication, promotional items inventory control, department supplies purchasing, expense reports preparation, guest relations, and departmental budget administrator. Successfully implement and administer the Hotel’s Social Media presence thru the following channels: Facebook, Twitter, Instagram, LinkedIn. EDUCATION ANA G MÉNDEZ UNIVERSITY – BAYAMON CAMPUS MBA Business Administration in Accounting, Cum Laude 2012 ANA G MÉNDEZ UNIVERSITY - INTERNATIONAL SCHOOL OF TOURISM & HOSPITALITY MANAGEMENT BA – Science in Hotel Management, Magna Cum Laude 2008 LANGUAGES Excellent oral and written communication skills in English and Spanish REFERENCES Available upon request. 2