Melissa Chambi Flores

Melissa Kristel Chambi Flores Systems Engineering | Business Administration - •-• LinkedIn I am a student of Systems Engineering and Business Administration, currently in my seventh semester in both careers. I have paused business administration for a year. I have solid knowledge in programming (Python and Java), relational database management with SQL, systems analysis and design, as well as web application development. I have experience in customer service and in the development of a university tutoring system. I stand out for being a person with teamwork skills, focused on achieving results and committed to continuous improvement. I am profficient in CSS, HTML and Javascript. PROFESSIONAL EXPERIENCE D' CARMEN MEGACENTRO Specialized Shopping Center. Support in Christmas Campaign (December 2023) Counted product inventory for year-end fiscal closure. Managed the purchase of necessary products for the Christmas campaign. Created and validated personalized Christmas baskets for customers, ensuring quality and customer satisfaction. Achievements: Optimized inventory through efficient product organization at year-end. Increased customer satisfaction by personalizing and delivering over 300 Christmas baskets on time. SONRISAS DENTAL CENTER Administrative Assistant (January 2023 – March 2023) Main Responsibilities: Assisted customers at the reception and coordinated dental appointments. Maintained order and cleanliness in the facilities for an appropriate work environment. Processed payments, recorded transactions, and tracked patient histories. Achievements: Improved customer satisfaction by providing a more efficient and organized service. EDUCATION Systems Engineering (2022 – Present) Universidad Católica de Santa María (UCSM), Arequipa Business Administration (2022 – Present) Universidad Nacional de San Agustín (UNSA), Arequipa Key Achievements: Winner of the CATOsostenible 2024 contest: Developed an innovative sustainability-focused solution. Second place in UCSM University Fair (2023): Authored a research paper titled "Improving Second Language Learning in Children Aged 6 to 8 Using Playful Robots," highlighting its social and technological impact. ADDITIONAL STUDIES Certifications: CCNA1 and CCNA2 Upcoming Certification: CCNA3 ADDITIONAL INFORMATION Languages: Intermediate English Native Spanish Programas: Microsoft Office, Intermediate Level Microsoft Power BI, Basic Level Bizagi Modeler, Intermediate Level