Melissa Anna L. Baldelobar

Resume’ Baldelobar, Melissa Anna Laurel Block 2, Lot 12 Ruby St., Ciudad Grande Subd. Muzon, Taytay, Rizal Mobile: -- OBJECTIVE To obtain a position that would best fit my qualifications and develop further my talents and skills for continuous career improvements. HIGHLIGHTS OF QUALIFICATIONS              Proficient in Microsoft office Proficient in Internet Applications Excellent writing skills (sentence structure, grammar, varied vocabulary, spelling, style and consistency) Cross Team Coordination/Leadership Adapt to new assignments, processes, methods and tools easily with flexibility Exhibit good written and oral communications skills General Project Management/Business Management Superior organizational skills, attention to details, and ability to manage multiple tasks Recognize complex problems, analyze situations and provide/suggest/implement resolution(s) Time Management Ability to work under minimal supervision Execute tasks to closure Speed typist SKILLS        Proposal/Statement of work writing skills; Problem Analysis and Resolution; Strong ownership and passion for work; Cross team coordination / leadership; Able to work under pressure; Project & business management skills; and Excellent communication skills (oral and written). WORK EXPERIENCE February 1, 2017 - present Accounts Receivable Specialist – IBM  Maintain client relationship and perform AR collection activities.  Attend AR reviews, highlight status and result.  Identify disputes and collaborate with internal teams to drive dispute resolution.  Perform AR forecasting and reporting. Perform analysis to identify trends and areas for improvement.  Be the focal point to highlight risky collection items to management.  Strictly follow defined AR processes & support process alignment, enhancement and business control.  Support closing and make sure all balances are completed by cutoff deadline. July 2014 – January 31, 2017 RFS Proposal Manager - IBM  Standard and Complex Statement of Work (SOW) development in collaboration with the solutions architect and account/operations teams.  Work on Pricing (in the pricing tool) based on components given in the solutions document provided by the technical solutions manager/Architect.  Facilitates/Negotiates IBM Legal SOW/contract language.      Facilitate/Participate in internal conference calls and work towards closure of the final SOW document with all internal stakeholders and seek essential sign offs before the SOW is submitted to the client. Responsible for RFS tracking (including exceptions on required meetings), reporting metrics, and escalation Project Management. Quality Assurance Reviews on contracts. Continuous Process improvement (based on customer trending / repeatable requests). November 1, 2010 –July 2014 RFS Support Specialist – IBM (Ortigas, Pasig City)  Responsible for executing functions for an IBM GTS Services Delivery strategic outsourcing contract  Receive work activity direction from the RFS Focal, Account Interface Manager, Standard RFS Manager, Complex RFS Manager and/or the Shared Services Sector RFS Horizontal Manager as well as the Global Delivery Manager.  Creation & maintenance of RFS records & status within the strategic RFS tool (i.e., POST, PgMP, RFSOL, Notes databases, etc.)  Updates Siebel & provides reports as requested by account.  Produces RFS status reports & metrics & updates designated database by specified timeframe.  Participates in account RFS calls, taking minutes, distribution, & filing of meeting minutes. SME for Siebel/SalesConnect process  Has been part of the Training Team within the Project. Conducts lecture to the newly hired employees regarding Siebel process. TRAININGS/PROGRAMS ATTENDED (IBM) August 15 2013 to May 23, 2014 – Leader Foundation for Delivery Centers July 4, 2013 – IBM GPS Lean Six Sigma Yellow Belt Training Completion Participated in the Blue Opportunities Program in the Career Development Team (HR Diversity and Workforce Program) March 27, 2013 – SOD Certification and Education (2.5 hrs) Facilitator: Rose Ann Santos February 27-28, 2013- Presentations Skills Training (Presenting with Purpose -16 hours) – Facilitator: Claire Bailon-Cruz November 12, 2012 – Advanced Excel Training (8 hours) July 4, 2012 – Process Document Training Records Management Training AWARDS/RECOGNITIONS (IBM) February 2014 – Innovation Awardee August 1, 2013 – Achievers Circle Awardee August 15, 2013 – Top Talent Awardee April 19, 2010 – September 30, 2010 Shipping Coordinator NYK Account – WNS Philippines Inc. (QUEZON, CITY)  Ensure that boxes being transshipped on both the Inbound and outbound are managed in accordance to company requirements based on customer instruction November 10, 2008 – March 17, 2010 Operations Associate – Maersk Global Service Centre (PASIG, CITY)  Responsible for giving Discharge & Load Information of a vessel to terminal and other special requirements. March 28, 2005 – January 4, 2008 Senior Assistant - Project PI (BPO) Accenture (QUEZON, CITY)  Obtaining, Validating and assessing professional information about the practitioner against defined client participation criteria in Enterprise Provider Database. Nov. 16, 2004 – Feb. 15, 2005 Merchandise Support Services Clerk – ROBINSON’S HEAD OFFICE (QUEZON, CITY)  Generating and releasing contracts to different suppliers of Robinson’s Supermarket. April 15 – June 12, 2003 Customer Service Assistant (summer job) - Big R Supercenter, Pasig  Assigned at the customer service area, entertaining customers’ suggestions, complaints, questions; Checking the attendance of the baggers; bagger and sometimes, allocated at the baggage counter. OJT INTERN/EXPERIENCE July 4 – September 29, 2003 Serbisyo Pinoy Solutions Inc. Phil. Stock Exchange, Pasig, City 2000 – 2001, 2001 – 2002 1st sem. 2003 - – 2004 RECOGNITIONS : Secretary of the Class : 2nd Year Level Secretary : Junior Philippine Computer Society Secretary SEMINARS ATTENDED Year 2000 August 3 – 5, 2001 August 2 – 4, 2003 October 15, 2003 November 24-25,- – 2000 April 4 – 6, 2003 COLLEGE (2000 – 2004) HIGH SCHOOL (1996 – 2000) ELEMENTARY -) Lecture Forum on Proper Waste Management, Seminar on Drug Awareness Leadership Training Seminar Subic International Hotel, Olongapo City Leadership Training Seminar Villa Cristina Resort Hotel, Antipolo City Job Hunting Seminar L.A Auditorium (Centro Escolar University) Business Fair Exhibit AFFILIATIONS Parish Youth Ministry Christ the King Parish, Muzon, Taytay, Rizal Parish Renewal Experience Aurora Chapel, Angono Rizal EDUCATIONAL BACKGROUND Centro Escolar University BS Commerce major in Computer Science& Information System Colegio de San Clemente Angono, Rizal Muzon Elementary School Muzon, Taytay, Rizal PERSONAL PARTICULARS Date of Birth Place of Birth Sex Civil Status Height Weight Language Spoken : April 21, 1983 : Quezon City : Female : Married (042013) : 5 feet 4 inches : 150 lbs. : English, Filipino Religion Citizenship Father’s Name Mother’s Name Spouse Name : Roman Catholic : Filipino : Irenio Caraan Laurel : Merlyn Garcia Laurel : Ruel Baldelobar CHARACTER REFERENCES Mr. Shaneel Selladurai Ms. Maylene Olabre VICE PRESIDENT - OPERATIONS Project Manager (AP) WNS Philippines Inc. (Quezon, City) Sales Transaction Support (STS) IBM Business Services Ms. Faith Tubat Operations Manager Sales Transaction Support (STS) RFS Operations Manila Center IBM Business Services I hereby certify that the above information is true and correct. MELISSA ANNA G. LAUREL-BALDELOBAR