Melissa
Akongo
Administrative Assistant
-/-
SUMMARY
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I am a spontaneous, self motivated and adaptable
individual.
skillful as an administrative/ executive assistant based on
my previous experiences.
I am patient, kind, tolerant and have a growth mindset.
I have gained proficiency and confidence in areas that
have seemed challenging, especially the technical skills
and some soft skills.
WORK EXPERIENCE
Kampala, Mbuya, kireka road Kinawataka
-linkedIn:www.linkedin.com/in/melissaakongo
EDUCATION
Ba.Ethics and Human Rights, Makerere
University-
Virtual Assistant certificate earned May- July 2022
Certificate link:
https://www.virtualbadge.io/certificate-va
lidator?credential=cer-337ca3a9-cee0-45a
b-bb62-c43a522c
TECHNICAL SKILLS
This is where you will list all of
the programs and software that you are familiar with
using.
Administrative Assistant
2022-PRESENT
Imara Medcare, Kampala
I am responsible for supporting the director with management.
I.e the general flow of business, procurement, Human
ResourceR, customer service, cash, finance tracking and
building strategies that enhance business growth.
Achievements:
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Organisation
Recruiting
Shortlisting
interviewing
Onboarding
Managing up
Problem-solving
Expense tracking
Program volunteer
Aug- Oct 2021
IntraHealth international, Mbale
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Microsoft office
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Google suites
I was responsible for organising and coordinating
meetings
Providing logistical support to project activities
Process payments, pay vendors, query invoices and
collect statements from vendors.
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Scheduling
During this time, the organisation witnessed;
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Travel and booking
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Project management
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Managing client’s inbox and calendar
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Internet research
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Data entry
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Documentation
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Customer service and Retention
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Digital banking
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Expense tracking
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Successful organisation and coordination of meetings
Quality improvement.
Responsiveness to mentorship programs.
Customer service and sales
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Standard Chartered bank, Kampala
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I welcomed and enrolled customers on different
digital banking platforms online and USSD code.
Telecommunications and sales.
Monitored service operations for compliance with
LANGUAGES
English - Fluent
Luganda - Fair
Japhadola - Fluent
REFEREES
Nelson
Muhangu
zi
Director
Imara Medcare
Email:
muhanguzinelson@gmail.
com
Contact: -
William
Mubiru
Chief of Party
IntraHealth International
Uganda
Email:wmubiru@intraheal
th.org
Contact:-
Innocent
Wemesa
Program Lead, Agent
Banking & short term
loans, Africa and middle
East.
Standard Chartered Bank
Email:-linkedIn:
linkedin.com/in/wemesa-innoc
ent-02944a74
Contact:-
specifications and promptly reported defects.
I achieved;
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Increased service sales for online banking.
The number of clients on the waiting queue reduced.
Registered customer satisfaction, retention and
decreased customer churn
Internship
May- Aug 2015
Uganda Human Rights Commission (HQ)
● Press reviews on Human Rights violations and
concerns on all media platforms
● Documentation and research
● Report Writing
Achievements
● Minute taking during conferences and
workshops
● Timely report submission
● Accurate documentation of Human right
concerns
● Other duties as assigned.
