Melinda Papilla Villegas

MELINDA P. VILLEGAS 547-F V. Ibanez St. Brgy. Little Baguio, San Juan City, Metro Manila Mobile Number:- Email:- SUMMARY OF SKILLS AND SPECIALIZATION__________________________________________ I have the following skills and specialization listed below that in order for me to achieve company goals, I do have the ability to influence people, have exceptional business closing skills, good relationship management skills, ability to work independently with little or no supervision, creativity and ability to be a problem solver; with willingness and ability to figure out things on the fly; and have strong organizational skills. Market research Analytical research skills Business development Account management Lead generation Marketing communications (Linkedin) Computer and technical literacy Heavy phone customer contact interaction Training knowledge Sales process Customer Service Appointment setter Email Management and Handling Email Marketing Administrative Tasks WORK EXPERIENCES______ Inside Sales Specialist Ascent HR Inc.April 2019 – August 2019 Whitespace and cold calling Source new sales opportunities inbound lead follow-up and outbound cold calls and emails Understand customer needs and requirements Route qualified opportunities to the appropriate sales executives for further development and closure Follow up closed sales and achieve quarterly quotas Set appointment Connect via Linkedin prospects Email campaign Research accounts, identify key players and generate interest Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals Perform effective online demos to prospects. Family Secretary of a Private FamilyFebruary 2018 – Present BGC, Taguig City Handles monthly bills Meet with contractors and suppliers Set meetings for doctors, wealth manager, suppliers, Contractor, designer, travel agent Book travel and set itineraries and schedules for the family Handles salary of maids and drivers Inventory painting, furnitures Train maids and drivers Screening, interviewing and testing applicants Records Management Prepare HR Documents of new employees Email management and handling Inside Sales Head / Market IntelligenceFebruary 2014 - 2018 OSI Consulting, Inc.Makati City Support North America Sales Team and Philippine Sales Team Whitespace and cold calling Generate lead Prospect and build a sales pipeline for the Outside Sales Manager via outbound call, email communications and other direct marketing methods with software products of OSI Consulting Inc. Qualify all sales leads, allocate as appropriate, and drive leads through the sales process by initiating face to face appointment with Outside Sales Team. Follow up with each Outside Sales Manager, post meeting. Determine result of respective meeting, and follow up appropriately to close the loop. Meet daily, weekly and monthly phone and email communication goals in accordance with strategic plan, developed by the VP of Sales. Act as a bridge between Marketing and Sales. Be cognizant of each marketing initiative, and work toward corporate objectives. Assign and train OJT’s for inside sales Attend seminars of technology development Screening, interviewing and testing applicants Records management Prepare HR documents of new developments On board training for new employees Account Manager September 2013 - January 2014 Branders Philippines Pasig City Make pitches to win new businesses via cold calling, inbound call and email Follow a consultative sales process from qualifying the lead to close sales. Prepare and present proposals to clients. Identify cross/upsell opportunities to existing customer base. Brief the creative team the description of the project and clients’ needs. Negotiate with clients, solve any problems and make sure deadlines are met. Monitor all stages of project to guarantee that they run smoothly. Keep one’s self stimulated in order to achieve the maximum productivity. Utilizes our CRM tool and the web to gain and analyze information. Customer Service Representative II January 2011 - February 2013 (Resolution Specialist) Startek International Limited Quezon City Resolve all account issues of escalated calls from front liners and escalate all unresolved issues to management. Provide training modules on AT&T updates to frontliners. Perform research for all complaints and recommend required action for same and assist management to resolve all issues efficiently. Assist inbound inquiries from local frontliners and North America frontliners. Assist team leaders in managing an assigned team. Voicemail Transcriptionist September 2009 - June 2010 Magellan Solutions San Juan City Transcribe voicemail or recorded messages. Manager & Partner May 1999 - August 1999 Lime Pop Mini Store Quezon City Manage inventory of items. Replenish and monitor items sold and needed to be replaced. Monitor daily sales, monthly sales and bills of the store. Guide, assist and monitor store seller in handling daily sales. Order, replenish and monitor items on sale. Proprietor 1996 - 1999 PARTIES INTERNATIONAL Mandaluyong City Monitor daily sales, monthly and annual sales. Monitor, order and replenish inventory of items. Coordinate with suppliers, vendors and sales person of the store. Plan, coordinate parties of clients needs. Create balloon decoration of clients needs. Attend booths and events to introduce products and ideas to the consumers. EDUCATIONAL ATTAINMENT________________________________________________ 4th Semester Masters in Business Administration- Major in Human Resource POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Sta. Mesa, Manila 2003- First Semester of Fourth Year – Post Collegiate WORLD CITI COLLEGES 960 Aurora Blvd. Quezon City Bachelor of Science in Nursing -Tertiary Level COLLEGE OF ST. BENILDE- DLSU Taft, Manila Arts Management, Major in Human Resource Management -Secondary Level BENEDICTINE ABBEY SCHOOL Alabang, Muntinlupa -Primary Level BENEDICTINE ABBEY SCHOOL Alabang, Muntinlupa PERSONAL DATA Birthdate:June 9, 1976 Gender:Female Civil Status:Single Religion:Catholic Height:5 ft. 1 inch tall Weight : 140 lb TECHNICAL KNOWLEDGE_____ Computer Literacy Can perform computer operations in MS-DOS or Windows environment or  Microsoft Windows Very strong grasp in performing tasks using Microsoft Office applications (Word, Excel, PowerPoint) System installation (Windows 98, XP) and Windows-based software Photo editing using Adobe Photoshop (basic) Strong grasp of CRM tools such as Salesforce and Oracle CRM Demand. Zoom, Webex, Skype Basic Knowledge on SEO, Pay Per Click on Amazon LemList, Helium, Email extractor tools Medical Transcription can transcribe recorded voice messages of physicians CHARACTER REFERENCES__ SHEILA E. PRATS Operations Manager, JSL INTERPLACEMENT SERVICES 3rd Floor JERR Building, 511 Alonzo St. Malate, Manila MARICEL V. SWA Proprietor, LIMEPOP; RUTH AND ESTHER 5 Lovebird St. Greenmeadows, Club house 2/f Independent Lifestyle, Powerplant Mall, Rockwell Center Makati City MARIE MICHELLE ONGPAUCO Operations Manager OSI Consulting Inc. 4th Floor Eurovilla II Rufino St., Makati City