Melinda Okolie

Hi, I am Melinda Okolie, a dedicated and detailed oriented Virtual Assistant, Customer Support Specialist, and CRM enthusiast with a strong passion for helping businesses run more efficiently through excellent communication, smart automation and reliable support services.

With a background in Political Science and professional training in IT support and customer relationship management, I've built a strong foundation in tools and systems that help businesses stay organized and connected with their customers. I have a hands-on experience with CRM platforms like Freshdesk, HubSpot, Zendesk and intercom, where I've learnt how to manage customer data, resolve inquiries, and ensure client satisfaction with speed and professionalism. 

I also specialize in providing email and calendar management, appointment scheduling, customer support, technical troubleshooting, data entry, and task tracking. I have excellent communication skills, I am a fast learner and I adapt easily to new systems and challenges.

Additionally, I have experience with automation tools such as Zapier, which allows me to help clients save time by automating repetitive tasks and improving workflow efficiency.

If you are looking for someone who is proactive, teach savvy, and eager to support your business remotely, I am ready to help. Let's work together to make your workflow smoother and your clients happier.