Melinda B. Delfinado

MELINDA BUSQUE DELFINADO Purok 1 Barangay 9 Rizal Avenue Buenavista, Agusan del Norte Mobile No. - Skype ID: danie_jay2004 Email Address:-OBJECTIVE: To be part of a progressive company which will serve as a venue of continuing education and personal development and be involve in its of pursuit of excellence and productivity. WORK EXPERIENCES: February 5, 2018 - March 31, 2019 Outbound Lead Generator ContactCRE (Homebased) - Graveyard Shift - Calls property owners and collect information for a possible lead. - Applications Used: - Dashboard - Workplace - Dropbox - Worksnaps - Dialpad September 2017 - January 26, 2018 Customer Care Alorica Philippines McArthur Highway, Davao City - Graveyard Shift - Resolves customers' issues about their bill, mobile plans and upsells for a phone upgrade or accessories in a timely manner. - Processes orders. - Applications Used: - Samson - Quickview June 24, 2013 – September 2, 2017 Quality Analyst VXI Global Holdings, Inc. 3F SM Annex SM City & 2F Robinsons Cybergate Lanang, Davao City - Graveyard Shift - Monitors the agents' calls and coaches for their marked downs. - Informs their leaders if they commit a ZT (zero tolerance) on their calls through email. - Do Zero Tolerance Policy talks and introduces the Call Flow to the newly hired. - Do calibrations with the agents, leaders and clients on a weekly basis. - Do team huddles to inform them about their common mark downs and do a refresher. - Applications Used: - CRM - VMWare - RNS - Vision Logs June 13, 2012 – June 23, 2013 Technical Support Representative VXI Global Holdings, Inc. 2F Robinsons Cybergate Lanang, Davao City - Graveyard Shift - Resolves customers' technical issues about their internet connection, cable and phone. - Creates tickets for a technician's visit. - Processes upgrade or move orders. - Application Used: - CRM November 10, 2010 – June 7, 2011 Game Master Digital Media Exchange 8F Net One Building Bonifacio Global City, Taguig - Graveyard Shift - Resolves virtual gamers' issues and parents' escalations through email. - Plays the virtual game to check for some glitches/bugs. - Plays the company owner's and its celebrity's virtual characters in the game. February 20, 2009 – November 9, 2010 Game Representative Digital Media Exchange 8F Net One Building - Graveyard Shift - Resolves virtual gamers' issues and parents' escalations through email. - Plays the virtual game to check for some glitches/bugs. October 13, 2008 – March 13, 2009 Technical Support Representative Intelenet Global Services One World Square Building McKinley Hill, BGC - Graveyard Shift - Resolves customers' technical issues about their gaming consoles. - Creates tickets for the gaming console's repair or replacement. August 20, 2007 – November 13, 2008 Technical Support Representative NCO Group Manila ELJ Communications Center Mother Ignacia Street, Quezon City - Graveyard Shift - Resolves customers' technical issues about their gaming consoles. - Creates tickets for the gaming console's repair or replacement. EDUCATIONAL BACKGROUND: 1999 – 2002 Pamantasan ng Makati Bachelor of Arts Major in English 1994 – 1998 Saint James High School Buenavista, Agusan del Norte 1988 – 1994 Buenavista East Central School TRAININGS & SEMINARS ATTENDED: November 4 – 7, 2000 Leadership Training Seminar (Rotaract Club of Pamantasan ng Makati – CAS) Casa Vallejo, Baguio City September 25, 1999 New Generation Conference YMCA of Makati, Inc. Makati City PERSONAL DATA: Date of Birth Place of Birth Civil Status Height Weight Religion SSS No. NBI ID No. : September 7, 1982 : Sta. Mesa, Manila : Single : 5’1” : 54 kls. : Iglesia Ni Cristo :- : D095M5ADODA0000 CHARACTER REFERENCES: Rocky Rodger Abad RAFM Manager VXI Global Holdings, Inc. SM Ecoland, Davao City #- Karen Sumat Outbound Lead Generator Marbel, South Cotabato #- Marfin Joy Dionisio Online Teacher Davao City #-