Melina Coria | Freelancer Resume

Melina Coria Bilingual Customer Service Buenos Aires, Argentina CONTACT --linkedin.com/in/rocio-melina-coria ABOUT ME EXPIERENCE As an Office Manager committed to customer service and patient care within the healthcare industry, I specialize in organizing and coordinating healthcare initiatives. Fluent in both English and Spanish, I leverage cultural diversity to bridge communication gaps effectively. I approach challenges with creativity and determination, fostering ongoing professional and personal growth. Customer Service Manager CWS Center & ExpandMD 2022- April 2024 Managed customer care operations within the healthcare industry, focusing on Medicare programs and maintaining high patient volumes with direct patient interaction to ensure exceptional service delivery. Supervised and coordinated medical virtual assistants, specializing in eye clinics, to streamline workflow and enhance healthcare support efficiency. EDUCATION University of Buenos Aires Editing 2022- Actuality Focuses on refining written content, including grammar, style, and coherence, preparing graduates for careers as professional editors in industries such as publishing, journalism, and communications. Google Professional Certificate in Project Management 2024 SKILL HIGHLIGHTS English: Proficient. Excel (intermediate) Adobe Photoshop Electronic Health Record (EHR) Proficiency Administrative proficiency Data Management Legal assistant Estudio Jurídico Rossi 2021 - 2022 Managed and organized case files, ensuring accessibility and efficiency in document retrieval. Scheduled appointments, maintained calendars, and coordinated meetings to facilitate smooth office operations. Children's Events Entertainer Laser Tag 2020 - 2021 Responsible for planning and executing recreational activities, as well as coordinating special events and managing large groups, ensuring a fun and safe environment for participating children. VOLUNTEERING Educational support - Grupo Mitai 2017 to 2020 Collaborated with a team to provide educational support and organize recreational activities in Villa 21-24.