Melchizedek Buhian

Melchizedek Buhian 6 Farmers Avenue 2, Baranggay Tumana, Marikina City •-•- Objective _____________________________________________________________________________________ I'm a motivated and adaptable Mechanical Engineering graduate with over 5 years of experience in customer service, sales, and virtual support. Throughout my career, I’ve built strong relationships with customers by truly listening to their needs, offering helpful solutions, and making sure they feel supported every step of the way. With a solid background in technical retail, e-commerce, and mechanical engineering, I’m confident in explaining products clearly and resolving concerns quickly. I also have experience using graphic design tools such as Canva to create engaging content for marketing and customer communication. I’m always eager to learn new skills, adapt to different work environments, and take on challenges that help me grow both personally and professionally. I’m excited to bring a proactive, people-first approach to any team I join. Experience _____________________________________________________________________________________ Freelance Seller – Buy & Sell Business: Self-Employed | 2019 –Present • Manage inventory sourcing, pricing strategies, and client communication Market and sell products using Facebook Marketplace, Instagram, and other online platforms—gaining 5 years of social media marketing • and customer engagement experience. • Provided product support and communicated with clients via social media and messaging apps to confirm availability, arrange shipping, and answer product questions • Handled inquiries, order fulfillment, and post-sales support including refunds and replacements. • Handled appointment scheduling for meet-ups and coordinated courier pickups Alorica – T-Mobile Account: Customer Service Representative | 01/2025 - 05/2025 • Assisted multiple customers daily through chat and non-voice platforms, addressing concerns and inquiries efficiently. Provided accurate and timely resolutions to customer concerns while maintaining a high level of satisfaction. • Handled customer inquiries via chat and email using Conversational Cloud CRM, Atlas, and Samson tools • Resolved billing issues, account concerns, service upgrades, and technical troubleshooting and Delivered service aligned with T-Mobile’s standards, contributing to overall customer experience and team performance. Keilas E-bike, Bike, and Battery Shop: Mechanic / Sales Associate | 12/2021 - 12/2024 • Engaged customers both onsite and remotely, offering product advice and troubleshooting support. • Maintained daily sales reports and coordinated orders with suppliers and walk-in customers. • Assembled, repaired, and conducted routine maintenance on a variety of bicycles and e-bikes, ensuring safety and performance standards. • Diagnosed mechanical and electrical issues, providing effective technical solutions to restore optimal functionality. Assisted customers with inquiries, offering expert product advice and recommendations tailored to their needs and preferences. • Managed inventory and ensured proper display and organization of parts and products in the shop. Handled Melchizedek Buhian 6 Farmers Avenue 2, Baranggay Tumana, Marikina City •-•- point-of-sale transactions and provided after-sales support to ensure customer satisfaction. V.M.D. Salinas Engineering: Mechanical Design Intern | 07/2023 - 10/2023 • Assisted in the design and drafting of mechanical components Collaborated with engineers in reviewing technical drawings and designs • Gained experience in task organization, file management, and clear professional communication—skills transferable to admin and VA work Education _____________________________________________________________________________________ • Eulogio Amang Rodriguez Institute of Science and Technology • Bachelor of Science in Mechanical Engineering |10/2020 - 09/2024 • Pamantasan ng Lungsod ng Marikina • Science, Technology, Engineering,and Mathematics |08/2018 - 09/2020 Skills _____________________________________________________________________________________ • Scheduling, Follow-ups & Calendar Management • Canva Designing and Graphic Design Tools • Basic Microsoft Excel and Office Suit • Problem Solving and Decision Making • Time Management and Prioritization • Email & Chat Support (Script-Based & Freeform) • Technical Support & Product Knowledge • Customer Service & Objection Handling • CRM Tools and Data Entry • Multitasking and Adaptability • Follow-Ups & Callbacks