Melba Mathew

 Name Melba Mathew Date of Birth 03 Feb 1986 Gender Female Nationality Indian Degree Languages known Address Bachelor of Science English, Malayalam, Hindi, Kannada, Tamil #46, Shirdi layout, 11th Cross, Kanshiramnagar, Lakshmipura, Vidyaranyapura Post, Bangalore 560097 Telephone - E-mail - Objective To excel in the industry that I am working by employing my skill sets to the best of my abilities and grow with the company I work for Skills and Experience Self-starter and an excellent team player, with a dedicated and goal oriented approach Capabilities include multi-tasking, ability to grasp, problem solving and a professional attitude completely focused on results, committed to stringent quality standards and timeliness Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning Ability to build very good relationship across locations and functions Able to tackle new and challenging problems Experienced in transitioning processes in terms of project planning, process documentation, developing training modules and training people Job Profile Worked at Northern Trust Bank ( July 2009 to July 2014) Northern Trust is one of the world’s leading financial institutions that specializes in providing asset management to both institutional and individual clients Department Ireland Transfer Agency Role * Technical Coordinator (Sep 2013 to July 2014) * Senior financial analyst (May 2011 to August 2013) * Financial analyst (July 2009 to April 2011) Job Description During my tenure as an analyst, worked for Management information and Client reporting team . Primary role involved preparing accurate detailed Board reports relating to Investor details and sending the same to relationship managers who inturn would present it to the clients. Responsibilities Role involves contacting various teams in Dublin,Limerick and Bangalore for details regarding investors for the various funds Generating reports relating to investor dealing volumes and unit holders for each fund Consolidating all the investor details (Late deals, Contract notes, Timeliness, AML, ASL, Cash Reconciliations, complaints) and preparing graphs depicting investor dealing volumes and unit holders. Quality Checking of reports for any errors before it is forwarded to the relationship manager Researching and responding to queries raised by RM or the client Other tasks includes preparing work allocation tracker for the team, managing new updates received by recording them every month. Conducting daily huddles, knowledge share sessions, attending weekly and monthly calls with home location In my last role as a Technical Coordiantor at Northern, worked for reconciliation team which involves reconciling book of accounts on TLM and QFAS platforms Acting as a point of contact for resolution of day to day BAU issues and effectively reduce the number of referrals being sent to home location on a daily basis Responsibilities To support and deliver BAU activities to ensure that agreed client deliverables are met and that service levels meet and/or exceed client expectations at all times Work independantly and proactively to resolve any potential issues Analyse process gaps and suggest improvements To take primary responsibility of eliminating aged, outstanding items and clearing exceptions on a daily basis Manage work allocations in the absence of Team lead in consultation with Manager To liasie professionally wih internal and external departments and functions To identify training gaps within the team and share with TL/Manager To identify trends, concerns and root cause of errors and recommend additional controls to improve quality/timeliness of client deliverables To write procedures for new client take-ons or processes and ensure sign offs are in place and facilitate the same to the team To conduct one on one sessions with team members (not a formal role) to analyse areas of improvement and get the team to generate ideas for the betterment of the process Worked at Infosys BPO (July 2006 to June 2009) Client AON CONSULTING World Wide, USA Aon Corporation is a global leader in human capital consulting and services, insurance brokerage, risk management products and solutions. COBRA is a US federal law that requires employers to offer plan coverage to participants and their dependents who would otherwise lose coverage due to certain qualifying events Role COBRA Benefits Administrator and Trainer for the AON engagement Project DescriptionProviding a deployed participant of US complete COBRA benefits Responsibilities Role involved researching participant records to provide a response to end customer queries. Generate reports which involve participant notifications, enrollments and terminations on a monthly basis and send it to clients via emails Generate accurate Monthly billing reports and provide Monthly reconciliation vouchers Generate participant related correspondence and mail it to the Fulfilment team Driving team huddles and update the team with latest information from the clients with regard to process Single point of contact for the clients in terms of queries Handled calls relating to process training as well as refresher trainings with clients Driving yellow belt project to improve the accuracy for one of the critical sub-process Analysing the failure mode for critical sub-processes by developing FMEA Also have undertaken writing assignments in the capacity of content writer for Oorja Biz Ops and have written short content for websites like Myntra, Flipkart and Junglee. Trainings undertaken Completed Six Sigma yellow belt training course and driven a project to closure and certificate received for the same. HRO Domain (T-100 Certification) Certification on COBRA from International Foundation of Employee Benefit Plans, USA. (T-200 Certification) Awards & Recognition Received RAMP (Reward and Merit Performance) awards and Individual Extra Miler Awards for Quality work delivered and also for the trainings conducted at Infosys Received performance award for consistently exceeding expectations at Northern Trust Educational Qualification Masters of Business Administration, Vimal Jyothi Institute of Management and Research, Kannur University (2015-pursuing) Bachelor of Science, Mount Carmel College, Bangalore University -) Pre-university course @ St. Anne’s Pre-university college (2001 -2003) Cluny Convent High School (1989 – 2001) Software Proficiency MS Excel, MS Word, MS PowerPoint, MS Access, MS Outlook Lotus Notes Declaration I here by declare that the above-furnished information is true to the best of my knowledge and belief. I thank you for you kind courtesy in going through my profile Melba Mathew Bangalore