Melannie M. Bienes

 MELANNIE M. BIENES Makopa St., Makiling Subd., Anos, Los Banos, Laguna Mobile No.:- Email Add:- Skype ID: melannie.bienes ONLINE WORK EXPERIENCES: I. Personal Assistant / Social Media Manager /Amazon Customer Service April 2017 to Present Duties and responsibilities: a. Process orders in Amazon and Rakuten b. Send thank you emails in Amazon and Rakuten c. Create / Schedule post in Canva for Facebook and Instagram d. Answers customer’s emails, complaints and feedbacks II. Guest Support / Holiday Property Data and Campaigns Specialist Sunburst Real Estate May 2017 to Present Duties and responsibilities: a. Takes inbound calls from guests and provides support and solutions b. Newbook and Website Updates (SBH, CBH, Stayz, Booking.com, Expedia) c. Lead generation d. Generate balance due report daily to pass on to collections specialist for chase up if they haven’t responded to any communication e. Stayz Calendar update f. Process balance due for Booking.com virtual and Expedia virtual g. Newbook Quotations h. Mailchimp management i. Administrative tasks j. Renet Blog k. Live Chat support (Chatlio/Slack) l. Social Media Manager (Instagram, Facebook, Hootsuite, Canva and Buffer) m. Provides support during FB campaigns III. Customer Service Representative / Dispatcher Tow Choice November 2016 to July 2017 Duties and responsibilities: a. Provide towing services. b. Assist customer inquiries. IV. Live Chat Support Happy Self-Publishing February 2016 to June 2017 Duties and responsibilities: a. Communicating with clients and potential client to answer any queries; b. Providing prompt responses using TAWK V. Customer Service Support (Chat and Voice) SourceVapes June 14, 2016 to December 2016 Duties and responsibilities: a. Email/Chat Support (Zendesk) b. Inbound and Outbound Call (Zendesk) c. Process and complete order (Shopify and Xpert) OFFICE BASED WORK EXPERIENCES: I. Technical Support Representative / Tier 2 (COMCAST) WEST CONTACT SERVICES, INC 24th Flr., Export Bank Plaza, Chino Roces, cor Gil Puyat Ave., Makati City August 2013 to December 2015 Duties and Responsibilities: Provide technical support to customers by answering their questions and troubleshooting their problems in relation to cable, internet and home phone services; Activating customers for COMCAST services (TV, Internet, Phone); and Processing modem upgrade (Wireless Gateway or D3 modems). II. Customer Account Specialist (ATT-Uverse Billing and Sales) TELEPERFORMANCE Santana Grove, Sucat, Paranaque November 2012 to May 2013 Position: Duties and Responsibilities: Correspond with customers to resolve billing issues and queries; Provide selling points to customers and suggest products that would suffice the needs of the costumers depending on their lifestyle. III. NEW BATONG MALAKE PUBLIC MARKET MULTI-PURPOSE COOPERATIVE Batong Malake, Los Banos, Laguna April 2004 to October 2012 Position: Administrative Assistant Duties and Responsibilities Perform a wide variety of varied, complex, sensitive, highly responsible, and confidential office administrative, secretarial in support of assigned department; Organizing and maintaining files and records; Answers telephone and handles correspondence; Publishes the corporate newsletter by gathering information; preparing and editing articles; producing and distributing; Arranges corporate travel and meetings by developing itineraries and agendas; Records minutes of the meetings, ensures their accuracy and availability, proposes policies and practices and submit various reports to the General Manager; Prepares PowerPoint presentations; and Conducts membership seminar that includes services of the cooperative; IV. YAZAKI – TORRES MANUFACTURING, INC Calamba, Laguna November 2003 to March 2004 Position: Logistic Clerk Duties and Responsibilities Receive and check purchase requests against inventory records and stock on hand; Examine orders and compile data for production schedules; and Check inventories and prepare delivery schedules. EDUCATIONAL ATTAINMENT: AMA COMPUTER LEARNING CENTER Parian, Calamba, Laguna SY 1999 to 2001 Course: Computer System Design in Programming SKILLS: Proficient in MS Application (Excel, Word and PowerPoint); Social Media like Facebook, Instagram, Linkedln and Craiglist; online tools like Google applications (Docs, Sheets, Slide, Drive, Suit, Calendar) ; Asana, NewBook, Stayz, Renet, Dialpad, Buffer, Hootsuite, Canva, Slack, Booking.com, Expedia, Open2View, Zendesk, Tawk, Shopify, Amazon