MELANIE M. TOLENTINO, RN
#2935 Borja St., Zone 6 Malaban, Biñan, Laguna-
PROFESSIONAL WORK HISTORY AND SUMMARY OF KEY SKILLS
1. COMPANY NURSE / HEALTH & SAFETY OFFICER
Covenant Community Service Cooperative
#7 Golden Mile Avenue, Golden Mile Business Park,
Maduya Carmona Cavite
March 3, 2015–April 01, 2016
Duties and Responsibilities:
1. Provide daily outpatient consultation services within the scope allowed by the nursing
profession.
2. Provide nursing care to ailing or injured employees.
3. Administer emergency and first – aid treatment to employees.
4. Assist physician in conducting in annual medical examination.
5. Maintain reports such as but not limited to KPI’s, Monthly Medical Report, Accident Report,
Water Analysis Report, Family Welfare Program, Annual Medical Report, Annual Accident
Report and Family Planning Program.
6. With Background in processing of SSS Sickness and Maternity, HMO (Medicard), Magna
Carta for Women, Philhealth Contribution, ER -2 of employees, Solo Parent and Paternity
Leave.
7. Pro – active in organizing mandated activities and programs to promote employees wellness.
8. Refers/transport ill employees to the hospital as necessary.
9. Conducts regular inventory of medicines and medical supplies. Prepares purchase requisition
of such as necessary to ensure availability at all times.
10. Conducts home visit or follow up through of employees with chronic illness or on prolong sick
leave.
11. Conducts periodic plant tour to determine any possible health and safety hazard. Create
health and safety awareness among employees.
12. Assess pre – employment medical examination results and coordinates status/evaluation to
the recruitment.
13. Coordinates any work – related injuries / illness to Safety Management for immediate
investigation and corrective actions.
2. CREDIT AND COLLECTION OFFICER / CLAIMS OFFICER
Sta. Rosa Hospital and Medical Center
RSBS Blvd, Sta. Rosa Laguna
September 05, 2012 – December 8, 2014
Duties and Responsibilities:
1. Maintains the coordination with the Accounts Receivables to update the HMO (Health
Maintenance Organization) accounts receivables journal entries reflecting payments credited
to sales receivables.
2. Monitors the payments aging so has to provide clients with invoice reminders as the due date
of payments fall due.
3. Computes late payment surcharges and prepare the application in time.
4. Issues collection notices for sales credits that are past due dates.
5. Collaborates with the third party so will have to maintain good relations with party collection
agencies.
6. Reconciles accounts as necessary.
7. Performs collections efforts through call outs, collection letters and record collection efforts
made for each account.
8. Navigates computerized data entry system or other relevant applications such as BIZBOX
Hospital Systems.
3. COLLECTION’S AGENT
Customer Service Representative
Convergys Corporation for Barclays Bank
and Bank of America
One Evotech Building, Lakeside Zone
Nuvali, Sta. Rosa Laguna
June 13, 2011 – May 02, 2012
Duties and Responsibilities:
1. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and
determine reason for delinquency on active loan/credit card accounts.
2. Works with cardholder to arrange payment plan or program for past due amounts to avoid
getting late fees.
3. Strict adherence in reference to state laws governing the collection of debt and the laws as
mandated by the Fair Debt Collection Practices Act.
4. Works for an established list of accounts on an automated collections system and/or
autodialer.
5. Resolves routine billing inquiries and negotiate payment arrangements to cure delinquent
accounts.
6. Understand and educates customers on account terms and alternate payment programs and
methods.
7. Navigates computerized data entry system or other relevant applications such as CITRIX,
ARTIVA, APS, Western Union Speed Pay, ACH Backdoor and TSYS.
8. Able to type 90 WPM and 90% accuracy.
9. Handles US account for Bank of America and Barclayscard.
10. Works in Blend, Preview, and TCPA segment for Barclayscard.
4. CORPORATE ACCOUNT OFFICER/MARKETING ASSISTANT
FortMED Medical Clinics-Sta. Rosa Inc.
United Boulevard, Greenfield Business Park,
Don Jose, Sta. Rosa Laguna
May 17, 2010 – March 16, 2011
Duties and Responsibilities:
1. Maintains and complies with established policies/procedures, objectives, safety,
quality
assurance program, safety, environmental and infection control standards ofthe Center.
2. Assists the Director for Sales and Marketing in handling present and future accountsin the
assigned territory.
3. Assists in the Market Research Studies to determine client/customer needs.
4. Identifies and establishes contacts with prospective accounts, customers and allied industry
organizations.
5. Conducts presentation to prospective customers and clients.
6. Assists in the packaging of services to target customers and clients.
7. Assists in the development and implementation of short and long term marketingplans and
programs.
8. Coordinates Marketing efforts with operating units.
9. Complies with company Policies and Procedures.
10. Performs other related duties as may be assigned or requested by the Director forSales and
Marketing.
5. MEDICAL REPRESENTATIVE
Life-Aid Enterprises
Ellis St. Filinvest Subdivision,
Biñan, Laguna
August 24, 2009 – January 24, 2010
Duties and Responsibilities:
1. Product Monitoring
2. Sales Monitoring
3. Sales Invoice Preparation
4. Delivery Receipts Posting
5. Warehouse Inventory
6. Prepares sales quotation requested by the company.
6. COMPANY NURSE
UnimagnaPhils., Inc.
C/o Occumedica Health Care Corporation
Laguna Industrial International Park (LIIP)
Mamplasan,Biñan, Laguna
March 11, 2009 – August 15, 2009
Duties and Responsibilities:
1. Performs first-aid functions within the legal scope of nursing.
2. Assists doctor in minor surgeries and consultations as needed.
3. Wound care and dressing.
4. Taking vital signs and assisting patient to the doctor.
5. Prepares, submits and followed-up necessary files like sick leave, and other forms.
EDUCATIONAL BACKGROUND:
COLLEGE
:
Saint Michael’s College of Laguna
PlateroBiñan, Laguna
Bachelor’s Degree in Nursing, 2007
TRAININGS AND SEMINARS ATTENDED:
1. “Practical Problem Solving and Decision Making Skill”
January 29, 2016
Crowne Plaza, Ortigas Ave., corner ADB Avenue, Ortigas Center, Pasig City
Conducted by: World Class Achiever Award, Ariva Academy
2. “Program Management Training for Business Firms”
August 13-14, 2016
St. Giles Hotel, Makati City
Conducted by: UNFPA & ECOP
3. “Occupational Industrial First Aid Training”
May 14-15, 2016
Hamlin Industrial Corporation
Conducted by: Red Cross, Cavite Chapter
4. “Adult CPR Training for Lay Rescuers”
May 13, 2016
Hamlin Industrial Corporation
Conducted by: Red Cross, Cavite Chapter
5. “Basic I.V. Training Program”
April 10, 2010
Muntinlupa Polymedic, Inc. Medical Center Muntinlupa
Conducted by: ANSAP
6. “Advanced Cardiovascular Life Support (ACLS) Provider Certification Course”
September 10 & 11, 2005
Far Eastern University Auditorium, Manila City, Philippines
Conducted by: USA Link Review Center, Inc.
PERSONAL:
Age
Date of Birth
Height
Weight
Civil Status
Religion
Nationality
PAGIBIG
TIN #
SSS No.
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34
March 2, 1982
5’2”
110 lbs.
Married
Catholic
Filipino-
PERSONAL DISTICTIONS:
1.
2.
3.
4.
5.
6.
Licensed Registered Nurse.
Strong Analytical Skills.
Very keen on details and can work systematically and with less supervision.
Result-Oriented.
Willing to learn new other things.
Proficient in windows office application such as EXCEL, POWERPOINT, WORD and
ACCESS.
7. File data and can perform other routine clerical task as assigned, and for other department as
needed.
8. Knowledgeat IDTOMIS application system (Drug Testing Procedures).
9. Knowledgeat CITRIX, ARTIVA, BIZBOX application system.
10. Able to type 90% accuracy and 40 wpm.
Reference:
Available upon request.
I hereby certify that the facts contained in this bio-data are true and complete to the best
of my knowledge.
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SIGNATURE
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DATE
