Melanie Simpson

I have always worked within the fields of retail and customer service.

Starting as a Receptionist at a car repair/showroom, I progressed to working as a retail salesperson at a clothing retailer.

Next I progressed to Call Centre work where I began as a Telesales Advisor. From Advisor (inbound and outbound telephone work), to Analyst (Analysing and developing service levels), to Trainer (teaching business practice and systems to new recruits) until eventually gaining promotion to Team Manager, where I was required to motivate and train my team, whose progress I monitored through regular accreditations and developmental meetings. My main focus has always been to provide a high level of Customer satisfaction, whilst ensuring the needs of the business are met at all times.

Following this I started my own Jewelry company to enable me to work from home and spend time with my family.

Next I worked remotely as a Gaming Chat Host where I was responsible for liaising with gaming clients to encourage interaction on the site and advising of site protocols and promotions.

And until recently I was employed as a Live help Support assistant where I was responsible for liaising with gaming clients to resolve any technical issues they encountered on the platform and assisting with enquiries regarding protocols.