MELANIE F. ROXAS
Angat, Bulacan, Philippines | LinkedIn: linkedin.com/in/melanie-roxas
PROFESSIONAL SUMMARY
Dedicated and results-oriented Virtual Assistant and Customer Service Professional with over 7 years of combined experience in administrative support, client coordination, communication management, and customer service. Skilled in CRM tools, email management, research, data entry, and report generation. Recognized for reliability, attention to detail, and commitment to delivering exceptional service.
CORE SKILLS
Virtual Assistance & Administrative Support
Calendar & Email Management
CRM Tools (Salesforce, HubSpot)
Data Entry & Report Generation
Customer Service & Retention
Research & Documentation
Social Media & Content Management
Microsoft Office & Google Workspace
Process Improvement & SOP Development
Photo and Video Ad Creation for Social Media
Supplier Coordination & Quotation Handling
eCommerce Management (Shopify, Product Listing, Product Optimization)
PROFESSIONAL EXPERIENCE
Global ECommerce 84 (Remote, Full-Time)
Product Lister | Virtual Assistant | February 2024 – October 2025
• Added and managed products on the company’s Shopify website.
• Ensured accuracy of product details, images, and pricing for listings.
• Created photo and video ads for products and published them on social media platforms.
• Accepted and reviewed quotations from suppliers to support procurement and pricing decisions.
• Updated and organized product collections for improved website navigation.
• Maintained consistency and quality across all online product listings.
Weiss Ratings and Research (Remote, Full-Time)
General Virtual Assistant | Retention Assistant | October 2022 – February 2024
• Managed outbound and inbound emails through Salesforce.
• Coordinated with production and proofreading teams for campaign execution.
• Generated weekly and ad-hoc reports; developed visual presentations for data insights.
• Created detailed SOPs from client videos to improve task consistency.
Neon Tiger (Remote, Full-Time)
General Virtual Assistant | June 2022 – October 2022
• Conducted franchise and restaurant industry research.
• Developed process documentation and franchise heat maps for market targeting.
• Managed email correspondence and maintained customer databases.
Arab & Turk Consultants (UAE, Full-Time)
Secretary | Receptionist | Administrative Assistant | November 2019 – November 2021
• Provided executive calendar and communication management.
• Prepared reports, maintained office supplies, and managed vendor coordination.
• Assisted HR with recruitment, leave tracking, and ISO certification processes.
• Oversaw travel arrangements and maintained organized office operations.
Concentrix (Philippines, Full-Time)
Customer Support Representative II | August 2016 – June 2019
• Delivered high-quality customer service and resolved inquiries efficiently.
• Consistently ranked among top agents; promoted to Level II Support.
• Supported peers with troubleshooting and product knowledge.
• Participated in training and testing of new CRM features.
EDUCATION
Bulacan State University – Bustos Campus
Bachelor of Science in Information Technology (2012 – 2016)
TRAINING & CERTIFICATIONS
Data Analytics Fundamentals (2022), How to Work from Home as a Virtual Assistant (2022), SEO Basics (2022), Excel Skills for Business (2022), Social Media Management (2022), Facebook Ads Freelancing (2022), Shopify Freelancing (2022), Career Boost with PowerBI (2024)
