Melanie Pagdanganan Tolentino

MELANIE PAGDANGANAN TOLENTINO Block 10 Lot 18 La Aldea Subdivision, Tabang, Guiguinto Bulacan Phone number:- CAREER OBJECTIVE Enthusiastically exploring opportunities to continually utilize, develop, and enhance my skills and capabilities towards supporting the objective of an organization seeking a service-oriented, self-driven and dependable professional that will build the best outlook for the company, my family, and me. PROFESSIONAL EXPERIENCE PNI-KMPG 01 January 2008 - 04 January 2010 Customer Service Representative/ Sales Associate Take in calls to assist customer regarding billing issues/ Provide service for new customers by tailor fitting their needs. Offer upgrades to current service/s to maximize savings and experience the benefits of their service/s. Provide excellent customer service experience and meet target sales quota as part of the KPI metrics. ICT 16 January 2010 - 04 April 2010 Phone Banker/ Customer Service Representative Inbound customer service representative that assists customers with their debit and savings account. Assist customer regarding disputes and unauthorized transactions. Assist customer to do balance transfer/ providing available balance and other transaction or charges on the account. SYKES INCORPORATED 04 April 2010 – 06 December 2013 Customer Service Representative/Escalation/TL Apprentice Inbound call center agent providing excellent customer service experience to credit card account holders by processing their requests and giving the correct information and explanation regarding their account. Assist customer to check balances/ transactions and charges. Process refund /payments and do disputes . Was part of the escalation team in handling fraud, expediting keyword approval, etc. Handle team and make sure to be on top. Do admin.stuff and took supervisory call. LBOS- PHILIPPINES 01 January 2014 – 10 September 2015 Customer Service Representative CSR DUTIES: Inbound call agent assigned to an United States telecommunication company. Responsible for billing queries, basic troubleshooting, activations/deactivations, account information updates, device updates, and inter-department transfers. EDUCATION________________________________________________­­­ STA.CRUZ ELEMENTARY SCHOOL Sta.Cruz , Guiguinto, Bulacan School Year- MARCELO H. DEL PILAR HIGH SCHOOL Sta. Isabel Malolos Bulacan School Year- JOSE RIZAL UNIVERSITY - Kalentong Shaw Boulevard, Mandaluyong City Bachelor of Science in Hotel and Restaurant Management June 2002 - December 2005 \ SKILLS_and_INTERESTS_____________________________________________________________________ Excellent customer service Has background on financial accounts Good verbal and written communication skills Computer literate CHARACTER REFERENCES_______________________________________________________________ ASHLEY DE GUZMAN (Team Leader) LBOS PHILLIPINES #- RJ DELA PENA (Team Leader) LBOS PHILIPPINES - LEONARD GAVINO (Team Leader) LBOS PHILIPPINES -