Melanie Olan

Melanie Olan --Latag, Lipa City, Batangas, Philippines Education Kolehiyo ng Lungsod ng Lipa Bachelor of Secondary Education Major in English Licensed Professional Teacher, September 2011 Work Experience Senior Credit Officer Telstra Wholesale | April 2018 – August 2022 - Managed portfolio of Telstra Wholesale Major/ National customers such as Foxtel, Medion, Superloop,etc - Collected payments for invoices and processed allocations - Email management and outbound calls - Processed reconciliation of accounts and fixed misallocated payments - Provided statement of accounts to customers and internal stakeholders - Prepared daily cashflow reports and register all outstanding Payment records - Communicated and built relationship with the internal stakeholders like Sales Directors, Account Managers, Service Managers, Billing and Finance Team to ensure that customers portfolios are managed effectively - Prepared month end report and data analysis - Basic bookkeeping Case Manager Telstra Specialized Assistance Team | September 2017 – March 2018 - Assessed customers eligible for hardship assistance - Managed customers experiencing hardship - Provided options and suitable approach to the customers to cope up with their piled-up invoices - Collected payments from the customer based on the agreed payment plan - Released the customers from case management once account is up to date and get a firm commitment to pay future invoices by the due date Customer Service Representative Telstra Credit Management Front of House | January 2016 – August 2017 - Assisted inbound callers and performed outbound calls related to credit enquiry - Collected overdue invoices through credit card payment over the phone and other payment options - Negotiated and plotted short term payment arrangement - Recorded and validated report a payment and reconnected barred or suspended services - Warm transferred calls that are not credit related to the right department Teacher The Karrussian Academy of Lipa City| September 2014 – December 2015 - Taught English subject to primary and secondary students - Coached pupils in interschool competition – academic and extra – curricular activities - Prepared and hosted school programs activities - Handled one on one tutorial after class Teacher La Milagrosa School of Batangas, Inc – Lipa | May 2011 to May 2014 - Taught English subject to primary and secondary students - Coached pupils in interschool competition – academic and extra – curricular activities - Prepared and hosted school programs activities - Worked at the same time as school coordinator - Handled one on one English tutorial for Korean students after class Teacher St. Benedict de Nursia Preparatory School | June 2010 - March 2011 - Taught English and other minor subjects to primary pupils - Handled advisory class and one on one tutorial after class