MELANIE MIANO- ACOSTA Email:-Contact
Number: -
EDUCATIONAL BACKGROUND
College
University of the Philippines Open University Diliman Q.C.
Diliman Quezon City
Bachelor of Arts in Multimedia (Batch 2017)
Won Best Screenplay - San Agustin Film Festival
Won Best Film
- San Agustin Film Festival
University of the Philippines in the Visayas Cebu College
(UPVCC)
Gorordo Avenue
Lahug Cebu City
Bachelor of Science in Management -)
Short Course
Culinary Arts
Technical Education of Schools and Development Authority
6 months
High School
Hagonoy National High School -Annex
Padada Davao del Sur
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Graduated Valedictiorian
Student Body President (SY-), Vice-President (SY-) ,Senator (SY-)
School Paper Editor-in-chief
Won 1st Place -( Population Development -Oratorical Contest )
Participated and won - Feature Writing (DSPC and RSPress
Conference)
Elementary
Padada South Elementary School
Padada, Davao del Sur
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Graduated Valedictiorian
Seventh Day Aventist School
Digos, Davao del Sur
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Consistent Honor Student
Achievement Test Awardee
INTERNAL
WORK EXPERIENCE
Freelance Experiences from 2017 -2023
Dalexa Limited
Position: SEO Manager
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Keyword Research
Data Gathering
Relevancy Check
Outreach
Handles link placement
Inbox management
Sends emails to target leads
Created SOPs and Templates
Negotiation on payment terms, reciprocal links and etcetera
GoogleSheets,Ahrefs, Hunter i.o, Mailshake, Scrapebox, Authority Hacker, Microsoft Excel
and Word, Asana, Slack
• Other Tasks: Social Media Accounts Creator
Flagship SEO
Position: Outreach Manager
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Handles link placement, broken links and guest posts
Inbox management
Pitch topics articles for guest post
Sends emails to target leads per specific niche
Negotiation on payment terms, reciprocal links and etcetera
DoFollow.io
Position: Linkbuilder
• Worked as a SEO link builder. Work focuses on generating data from google, relevancy
checking
• Used Ahrefs, GoogleSheets,Hunter i.o, URL Profiler, Authority Hacker, Neverbounce and
Pitchbox
• Haro Link Building
• Email (Inbox) Management
Dalexa Limited
Position : SEO Link Builder/ Virtual Assistant/ Admin Assistant/Customer
Service Representative
• Worked as a SEO link builder. Work focuses on generating data from google, relevancy
checking, outreach and inbox management (checks and responds to emails received from
the recipients of the campaigns sent). Used Google Sheets, Ahrefs, Hunter I.O.,
Mailshake and, etcetera
• Editing /Updating Wordpress using Thrive
• Social Media Accounts Creation
• Worked as a customer service expert. Assisted customer with shipping/delivery, order
tracking, complaints, membership, refunds and general queries. Used systems like Stripe,
Zendesk and Skype in fulfilling the tasks
INTERNAL
Monkeymunk/ Biking Expert
Position : Virtual Assistant /SEO Link building
• Assists client in SEO link building, relevancy checking, outreach and inbox management in
Mailshake
• Research
Cloudwards
Position: SEO Link Builder/Trainer
• Worked as a SEO link builder. Work focuses on generating data from google, relevancy
checking up to finding emails manually. Helped in training new SEO associates. Used
Google Sheets, Ahrefs, Hunter I.O., Mailshake and, etcetera. Updating Standard
Operating Procedures on SEO
• Helped in the implementation of the automation of SEO template
VPN Mash
Position: SEO Link Builder
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Worked as a SEO link builder . Work focuses on generating data from google, relevancy
checking up to finding emails manually
Data gathering
Used Tools like Pitchbox, Ahrefs and, etcetera
Best VPN
Position: SEO Link Builder
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Worked as a SEO link builder . Work focuses on generating data from google, relevancy
checking up to finding emails manually
Data gathering
Used Tools like Pitchbox, Ahrefs and, etcetera
Phoenix Media Publishing GB
Position: SEO Link Builder
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Worked as a SEO link builder . Work focuses on generating data from google, relevancy
checking up to finding emails manually
Data gathering
Used Tools like Pitchbox, Ahrefs and, etcetera
Non-Freelance Work
Hongkong and Shanghai Banking Corporations, Philippines
(Short-Term Assignment) June 2, 2016 – December 2, 2016
HSBC Centre, 3058 Fifth Avenue West, Bonifacio Global CityTaguig City, 1634
INTERNAL
Position:Vendor Manager, Accounts Opening
• Handles offsite and onsite teams that deal with Data Capturing and Scanning
• Coordinates closely with the Contact Center and other departments of HSBC like KYC,
CDD, Sales, Marketing, Accounting and Banking Operations in relation to all bank
related documents.
• Coordinates with the Marketing department and third party vendors for HSBC’s Instant
Rewards Program
• Implemented new requests form for efficiency in handling data capture and scanning
requests.
Additional Tasks
• Coordinates to third party vendors in relation to cards production and delivery.
• Developed new tools in excel for faster account opening transactions leading to
saves in operational lead time.
• Created Operational Manuals as a requirement of Bangko Sentral ng Pilipinas.
HSBC-HDPP (January 10, 2010 – June 1, 2016)
(December 2, 2016 )
HSBC Bldg 4th Flr UP Ayala Techno Hub, Commonwealth Ave, Quezon City
Position: Subject Matter Expert (SME) - M&S Bank Mastercard -UK Account
• Trains local counterparts on new bank policies and processes
• Coordinates to UK headquarters for reports and day to day tasks and plans
• Responsible for relationship building and account management while resolving
customer inquiries in a professional manner.
• Analyzing specific details and investigating Fraud/Dispute scenarios in different
customer folders.
• Takes ownership and initiative to complete necessary research and customer follow- up
or direct the customer to the appropriate department for resolution.
• Working under different parameters including multiple time zones, 24 hrs flexi-shifts,
different systems, practices and processes and a uniqueness of work
culture/environments inherited from the migrating countries
Position: Processing Executive - Visa Debit Chargebacks (Disputes -BO)
• Analyzing specific details and investigating Fraud/Dispute scenarios in different
customer folders.
• Having to continuously work on/investigate scenarios and consistently identify
details that are useful to the case being processed.
• Responsible for relationship building and account management while resolving
customer inquiries in a professional manner.
• Takes ownership and initiative to complete necessary research and customer follow- up
or direct the customer to the appropriate department for resolution.
• Working under different parameters including multiple time zones, 24 hrs flexi-shifts,
INTERNAL
different systems, practices and processes and a uniqueness of work
culture/environments inherited from the migrating countries
Position: Contact Centre Service and Sales Representative II – ASP Manila Care
• Provides service through phone interactions with customers, focusing on resolving their
requests with an efficient, accurate, professional and courteous manner to create
customer loyalty.
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Responsible for meeting targets for efficiency, quality and effectiveness.
To be able to cross- sell product services after resolving customer’s concern.
Be responsible in the implementation of compliance policy and procedures.
Responsible of servicing customers with their billing and technical concerns.
Responsible for forwarding Anti-falcon Advice for travel.
Responsible for thoroughly checking account behaviors in line with Anti-money
laundering guidelines
Convergys Cebu Philippines (SPRINT CORPORATION) (December 2007 – October 2009)
Position: Customer Service and Sales Representative
• Provides service to telecommunications customers with billing concerns and
troubleshooting of devices.
• Assists customers with stolen devices via live GPS navigation.
• Responsible in meeting targets for efficiency, quality and effectiveness.
• Promotes and cross- sells telecom products over the phone.
Columbia Language School (2008 Part-time)
Position: ESL /TOEFL Online Teacher
• Teaches ESL and TOEFL to Korean students in primary, secondary and those who are
about to take a university entrance exam.
• Acting Assistant Manager in Cebu Branch
• Prepares monthly and yearly financial reports.
University of the Philippines in the Visayas Cebu College Sentro ng Wikang Filipino
Position: Student Assistant
• Coordinates with other colleges of Cebu for SWF projects.
• Leads in the implementation of SWF programs
• Writes letters to College Deans (i.e. letter if invitation and etc...)
INTERNAL
University of the Philippines in the Visayas Research (Summer of 2007)
Position: Researcher
• Gathers data from the farmers in the provinces of Visayas for agricultural projects
Bernard Tan Photography (2006)
Position: Liaison officer
• Coordinates with clients regarding payments for the received services.
INTERNAL