MELANIE MENDOZA
1194 JB Miguel Street, Bambang, Pasig City ·-
Email:-· LinkedIn Profile: Melanie Hecto Mendoza ·
My goal is to become associated with a company where I can utilize my skills and gain further
experience while enhancing the company’s productivity and reputation.
EXPERIENCE
JUNE 2015 – TO PRESENT
STRATEGY SPECIALIST, SAP CONCUR
• Work with the GSS Strategy Management team and other GSS resources on an on-going basis
to continuously identify process gaps and requirements and complete improvements to the
processes focusing on gaining efficiencies for GSS
• Assist team members and GSS management to explore new process opportunities and ensure
global consistency
• Organize, create, evaluate and deliver internal new and updated process documentation on a
variety of topics
• Partner with team members on Innovation Projects including meetings, analysis, in-depth
research to develop recommendations and assist with written proposal to Senior GSS
Management
• Perform a variety of administrative tasks in support of the CRM tool
• Assist in posting Information Center Notices for ASCs on the Support Portal as well as internal
GSS Communications
• Represent GSS in Concur initiated cross-functional projects to a successful completion
• Responsible for simultaneously managing 1-3 projects
• Perform a variety of tasks
• Take general work direction and adhere to project standards. Provide status of tasks assigned
and produce quality deliverables in a timely manner.
• Able to accept genuine feedback from peers and stakeholders while incorporating suggestions
into deliverables
JUNE 2012 – DECEMBER 2014
CLIENT SUPPORT ANALYST, SAP CONCUR
• Receive client inquiries via Web Portal regarding product functionality or problems; research
with the client to fully diagnose the issue, then develop creative solutions and respond within
established timelines.
• When appropriate, provide consultative guidance to customers towards the resolution to their
service issue.
• Troubleshoot and resolve intermediate to advanced issues, or determine the resources
required to resolve.
• Effectively manage expectations that are set with customers.
• Maintain accurate, high-quality and timely documentation for all steps and activities
undertaken in order to resolve client issues/questions.
• Escalate unresolved client issues as necessary to ensure timely resolution
JUNE 2011 – JUNE 2012
TRAVEL CONSULTANT, TRENDS TRAVELMART INTERNATIONAL CORPORATION
• Assist client with their requested flight booking, hotel or package.
• Plans itineraries, and arranges accommodations and other travel services for customers of
travel agency: Converses with customer to determine destination, mode of transportation, travel
dates, financial considerations, and accommodations required.
• Provides customer with brochures and publications containing travel information, such as local
customs, points of interest, and special events occurring in various locations, or foreign country
regulations, such as consular requirements and currency limitations.
• Computes cost of travel and accommodations, using calculator, computer, carrier tariff books,
and hotel rate books, or quotes package tours' costs.
• May specialize in foreign or domestic travel, individual or group travel, airplane charters, or
package tours.
• Prints or requests transportation carrier tickets, using computer printer system or system link
to travel carrier.
MAY 2009 – JUNE 2011
TRAVEL AGENT, AEGIS PEOPLESUPPORT INC.
• Give advice on destinations and make an arrangement for transportation, hotel
accommodations, car rentals, tours, and recreation.
• Changing and cancelling flight schedules for the travelers according to their needs.
• Ensure travelers are not treated differently under like travel circumstances.
EDUCATION
APRIL 2009
BACHELOR OF SCIENCE IN MAJOR IN TOURISM, COLUMBAN COLLEGE
MARCH 2005
HIGH SCHOOL, ZAMBALES NATIONAL HIGH SCHOOL
SKILLS
Microsoft Literacy
Strong Work Ethics
2
Research Skills
Process and Innovation Expertise
Ability to work without Supervision
