Melanie Madrio

Melanie Rollinas Madrio Administrative Virtual Assistant/ Experienced Customer Support Profile Melanie Rollinas Madrio I am a committed virtual assistant who is interested in enhancing accuracy and productivity via the development and upkeep of administrative and procedural processes. I am a well-organized person with excellent data entry, time management, and customer service abilities. - Highlights -, - Conflict Resolution Proficiency Personal Details High Customer Service Standards Sitio Mansanitas, Cogon Pardo 6000 Cebu City Troubleshooting Skills Female Problem Solver WhatsApp: - Accomplishment live:.cid.98c7f6694c487963 onlinejobs.ph/jobseekers/info/- facebook.com/imsweetba Skills Customer Service Email Support Organizational Skill Customer Assistance Worked with company systems such as Live Support, Email Support, and Phone Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed, and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface Greet customer as I received the call Assisted customers over the phone, through live chats, and emails regarding how to use our product, and troubleshoots our products and services. Chat Support Email Management Calendar Management Product Research Internet Research Shopify Operations Ecommerce Order Fulfillment Time Management MS Office (Word and Excel) Employment History Restaurant Menu Typist or Restaurant Mar 2020 - Aug 2022 Menu Creator Sitel, Cebu City I worked with our restaurant partners to understand their needs and provide excellent service. I used critical thinking to break down problems, evaluate solutions and make decisions. I increased our restaurant partners satisfaction by addressing their menu requests. I offered friendly and efficient service to our restaurant partners and efficiently handled challenging situations. Google Docs and Google Sheets Data Entry Customer Service Representative Sitel, Cebu City Nov 2018 - Feb 2020 I maintained customer satisfaction with forward-thinking strategies I focused on addressing customer needs and resolving concerns. I clarified customer issues and determined the root cause of problems to resolve product or service complaints. I responded to customer requests for products, services, and company information. I answered customer telephone calls promptly to avoid on-hold wait times. I offered advice and assistance to customers, paying attention to special needs or wants. I updated account information to maintain customer records. I followed up with customers about resolved issues to maintain high standards of customer service. I delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. I investigated and resolved customer inquiries and complaints quickly. I maintained up-to-date knowledge of product and service changes. Zendesk Adyen for Refunds Slack Pdf Google Browser Other CRM provided by client Languages Tagalog English Technical Support Specialist Teleperformance Jun 2016 - Jun 2018 ​ through customers I resolved diverse range of technical issues across multiple systems and applications for through customersclearly explained technical information and end-users across various time zones. ​ I provided high-level technical support by resolving inquiries by phone, email, and web consistent with department and team service levels and goals. I clearly explained technical information to promote better understanding for non-technical users. I assisted customers in identifying issues and explained solutions to restore service and functionality. I analyzed issues to identify troubleshooting methods needed for quick remediation. I collaborated with supervisors to escalate and address customer inquiries or technical issues. I patiently walked individuals through basic troubleshooting tasks. I monitored systems in operation and quickly troubleshot errors. I documented support interactions for future reference. I submitted service tickets for equipment maintenance requests. I recorded and maintained relevant notes for each client and work order. Technical Support Representative Convergys, Cebu City Sep 2015 - Mar 2016 Education Associate in Computer Technology Jun 2013 - Apr 2015 Asian College of Technology International Educational Foundation is a dynamic educational institution with esteemed professionalism committed to develop highly competent, globally competitive and socially responsible Asianistas. Courses E-Commerce for Virtual Assistants Online Course I learned how to do manual product research. I learned about product sourcing. I learned about product listing. I learned about how dropshipping works. I learned about product fulfillment I learned about refunds and exchanges and many more. Aug 2022 Certificates E-Commerce for Virtual Assistants http://bit.ly/3EvjBmm Virtual Assistant http://bit.ly/3X0TRFk Aug 2022