Melanie Joy

With a strong background in administrative coordination and customer service, I bring over 9 years of experience in optimizing operational efficiency and enhancing customer satisfaction. At Qatar Airways, I excelled as an Executive Assistant / Administrative Coordinator, orchestrating high-level schedules, travel, and report preparation for senior leadership while achieving significant cost reductions and ensuring data security compliance. Prior to this role, I honed my customer service skills by streamlining support processes and driving a 30% reduction in response times, all while maintaining a 95%+ customer satisfaction rate. My career began as a Receptionist and Administrative Assistant, where I ensured seamless office operations and exceptional client interactions. I am adept at managing multiple tasks with discretion and precision, always aiming to exceed expectations.