Melanie Highsmith

Melanie Highsmith 1300 Westwood Road, Lot 16 P. O. Box 415 Lockhart, Texas--Education Graduate of Texas A & M University in Corpus Christi, Texas, December 2003 Bachelors in Criminal Justice Bachelors in Psychology Graduate of Tivy High School in Kerrville, Texas, Class of 1996 Work Experience Independent Contractor, A. Pinching Pesos - Lockhart, TX August 2019 to Current. Drafting items to be placed on reseller's Ebay account. Taking photos and organizing all items by updating numerical labels. Research other sellers prices to provide comparable competition, and B. MedScope - Lockhart and surrounding cities, TX August 2019 to Current. Schedule appointments with customers to deliver their choice of emergency medical devices. Show customers how to operate the devices and ensure they know how to maintain them. Manager, Bevies Fine Wine and Spirits - Lockhart, TX March 2018 to Present Part time employment as Manager of a local liquor store. Train new employees, provide customer service, educate others about alcoholic beverages, preparing deposits, securing the store, conduct inventory checks, accept deliveries of orders, reviewing all invoices, and updating inventory on purchase orders. Volunteer Services & FSP Administrative Support, Camp CAMP - San Antonio, TX September 2016 to March 2017 Work beyond the scope of job description, with a high production level, with an everyday ability to stay busy. Kept all records confidential and organized. Assisted with accounting systems and additional programs. Office Clerk, Camp CAMP, Family Support Program and Volunteer Services Department - San Antonio, TX January 2016 to September 2016 Work beyond the scope of job description, with a high production level, with an everyday ability to stay busy. Kept all records confidential and organized. Helped volunteers and campers complete their applications. Service Coordinator, Hill Country Mental Health and Disabilities Department - Kerrville, TX June 2014 to August 2015 Provided service coordination for individuals that have an intellectual and/or developmental disability. Worked with children and adults. Most sessions conducted in the community. Served children while they were in school and worked with local agencies and school districts to make sure all services provided to these individuals were being in a professional, on-going manner. Monitored all services individuals were receiving, to include Speech Therapy, Occupational Therapy, Physical Therapy, Counseling. Assisted adults and teens find part-time jobs, stable housing, and made sure they could care for themselves, or would link them up to available resources for this. Provided documentation required by the State for State-Waiver Programs. Case Worker, Hill Country Mental Health and Disabilities Department - Kerrville, TX February 2014 to June 2014 Assisted individuals with a mental health diagnosis in learning about their illness, and to find employment and housing. Helped them learn skills to improve their lives and find better ways to cope with aggression, depression, anxiety, and other symptoms due to their illness. Community visits and office visits were conducted. Confidentiality was maintained. Accurate documentation was submitted to the State to meet deadlines. Skills Community Integration Training Linked consumers to community resources to meet their needs. Educated them on the importance of community integration and assisted them in developing the skills to maintain integrated. Housing and Employment Skills Educated consumers in obtaining and maintaining housing and employment. Found resources to meet their immediate needs. Taught them to manage and improve mental health/lifestyles to aid in housing and employment by the use of problem-solving, resource management, behavioral shaping, and cost/benefit analysis. Interpersonal Communications Skills Worked with adults and children within MHMR/MHDD. Educated consumers on interpersonal boundaries. Communication skills used to initiate interviews and to ensure comfort for those facing different, difficult situations. Ability to be empathetic to diverse populations and age groups. Listened to their concerns and found the solutions. Nonjudgmental regardless of the situation, and value the importance of understanding wants and needs. Comforted those in times of trial. Advocated for each individual, as each case is different. Having open communication and conversations are my greatest virtue. Providing respect and dignity to everyone. Verbal and written communications follow the same guidelines. Ethical/Professional Skills Maintain professionalism at all times, in and out of employment. Follow Code of Ethics to make sure everyone is treated fairly, regardless of work position and clientele status. Abide by organization's dress code and other policies without question. Productivity level is continuous and over what is required. Organizational Skills Prioritizing tasks are essential. Completing State required documentation in a timely fashion were mandatory, and I excelled at this while working for the County Departments. Maintained records for different employers and made sure they met all requirements of the organization. Multitasking has been a major function in many jobs. Computer Skills Typing Speed: 45 Words Per Minute. Data Entry. Use of Email Software, Internet Browser, Scanners, Printers, Personal Computers, Spreadsheet Software, Word Processing Software. Helped implement new program of record-keeping for The Main Liquor Store. Worked with different computer programs in scope of employment. Camp CAMP requested graphics and design based on populations served, and I was able to develop a presentation regarding all camper and volunteers. My ability to learn programs and access the software is of great importance, and my pride in my work shows my dedication and focus. Dependable Trusted to open and close businesses. Handled business profits during sales and after hours when closing stores. Trusted to educate adults and children through MHMR/MHDD. Completed all necessary documentation and meet monthly requirements. Given many responsibilities within two departments while at Camp CAMP, and was successful in both. Proven my ability to be trusted to complete all tasks. References Christi Caulfield, Previous Coworker, Friendswood, Texas-. Penni Garcia, Previous Coworker, Kerrville, Texas-. Teri Johnson, Previous Coworker, Sonora, Texas-.