Melanie Estopia

Melanie Estopia Professional Summary: Virtual Assistant with 5+ years of experience in social media management, customer service, lead generation, appointment setting, and data entry. Skilled at driving engagement, improving workflows, and supporting business growth with measurable results. Strong communicator with proven ability to manage client relationships, optimize processes, and deliver high-quality support in fast-paced environments. Core Skills: • • • • • • Social Media Management (Content Planning, Engagement, Analytics, Paid Ads) Data Entry & Database Management Appointment Setting & Calendar Management Lead Generation & CRM Tools Customer Service (Email, Chat, Phone Support) Canva | MS Office | Zoom | Discord | Telegram | Dropbox | Grammarly Professional Experience: G-7 Cybercafe and Computer Services | 2014 – 2024 Inventory Clerk • • • Processed 1,000+ transactions monthly with 98% accuracy, ensuring smooth operations and customer satisfaction. Improved inventory tracking by introducing systematic logging, reducing stock discrepancies by 15%. Handled customer concerns, achieving a 90%+ resolution rate and positive feedback. Discord VA / NFT VA (2022) • • • Grew community engagement by achieving whitelist status through active participation, fan art creation, and event involvement. Generated 100+ quality leads by networking, assisting members, and managing Discord campaigns. Supported community members with real-time advice, improving retention and brand loyalty. Sean Bridge (Canada) | June 2020 – Nov 2020 Customer Service Support • • • Handled 50+ student inquiries daily, providing troubleshooting, technical assistance, and course support. Increased student satisfaction by 30% through empathetic communication and quick problem resolution. Delivered clear course information, reducing repeat inquiries by 20%. JohnAnne Travel and Tours (Internship) | Apr 2020 – Jun 2020 General Virtual Assistant • • • Developed a 3-month content plan for Facebook, improving page engagement by 40%. Assisted in creating and running ad campaigns, generating new leads for travel packages. Coordinated itineraries, bookings, and documentation with 100% accuracy. Filipino Virtual Assistance (Internship) | Feb 2020 – May 2020 Virtual Assistant • • • Scheduled appointments, managed emails, and performed data entry with 99% accuracy. Conducted online research and generated 200+ verified leads for company outreach. Created content for social media posts, boosting page visibility and follower growth. Elevate Tutoring PH | 2019 – 2020 Social Media Manager • • • Managed and grew company’s social media presence, increasing followers by 35% in 6 months. Analyzed metrics and identified gaps, leading to a 25% improvement in campaign performance. Collaborated with the marketing team to launch campaigns that boosted student inquiries by 20%. Education: B.S. Computer Science, Western Mindanao State University – External Studies Unit (2003 – 2008) B.S. Accountancy, Saint Columban College (2002 – 2003)