APPLYING POSITION :
Any position that would best fit my qualification.
PERSONAL QUALIFICATIONS:
Pleasantly assertive, flexible and willing to be trained in any kind of work. Responsible, trustwothy and hardworking. Proficient in English and Filipino.
SKILLS SET:
• Computer literate (Ms Office , Libre Office, Google Docs, Google sheet)
• Transcription and Data Entry
• E-commerce ( Shopify, Alibaba, Aliexpress)
• E-mail Management
• Customer Service
• Quality Control / Quality Assurance
WORK EXPERIENCES:
Date : June 2017 - March 2019 Company : Teleperformance Phil ( Telco - US Account) Position : Customer Support Representative
Job Description:
1. Assist dedicated agent in completing their business related tasks such as , but not limited to plan change, provisioning different features of the customers business plan, special add-ons, insurance and many more.
2. Conducts investigation if agent is raising some concerns that customer did not receive the promotion attached to their plans and equipments, porting/migration credit, etc.
3. Thoroughly explained the details of the customers bill, such as why there’s an added charges, why its too high and other changes in their monthly bill.
4. Assist dealer/customer in setting up account, enrolled in autopay, process payment/payment arrangement.
5. Walk through the customer how to use their online account for swap, flip flop,change simcard,checked usage details, and many more.
6. Create appropriate ticket for each escalated calls and submit it to the right department.
7. Assist dealer/customer in placing an order , process return and exchange
8. Performed basic troubleshooting steps , if the phone isn’t working and all other concerns within scope of our Department.
Date : September 2016 – June 2017 Company : Alorica (Walmart.com – US Account) Position : Customer Support Representative
Job Description:
1. Respond to incoming customer inquiries by following techniques provided and approved by training.
2. Effectively handle all customer’s concerns and issues about the orders.
3. Full comprehension of the product and familiar in a windows based environment.
4. Track and report processes aimed at identifying specific service issues resulting in quick resolution of identified problems.
5. Assist customer in managing their online account.
6. Walk through customer how to place the order or place the order for them.
7. Assist customer about their queries on payment details of online orders.
Date : January 2015 – August 2016 Company : Alorica (Bank of America – US Account) Position : Credit Card Application Specialist
Job Description:
1. Process credit card application for new customer according to customers personal information and background.
2. Check customer’s credit card application.
3. Responsible in understanding basic bank transaction as well as common products and services.
4. Explaining knowledgeably to the customer the various kinds of credit card that would suit their preference.
Date : March 2013 – September 2013 Company : Philippines Manufacturing Co. of Murata Inc. Position : Line Quality Control Engineer
Job Description:
1. Conduct NCR treatment for all failure modes encountered on production line
2. Responsible for the issuance of accuracy chip for production use then request the accuracy sample chip to calibration personnel.
3. Check and review the results of raw materials incoming inspection.
4. Initiate checking of effectiveness of corrective action submitted by other sections.
5. Conduct manufacturing process audit and internal quality audit based on the scheduled plan.
6. Support production line to achieve the required quality.
7. Conduct failure analysis and create report for every failure mode.
8. Monitor parameters that are being controlled in Statistical Process Control.
9. Participate with other section regarding completion of PFMEA.
10. Conduct failure analysis training to QC Assistant.
11. Coordinate with other affiliates for the improvement of process and product quality.
12. Report quality status of process and product in quality meeting.
Date : April 2008 – October 2011 Company : Totoku Philippines Inc. Position : Quality Assurance / Quality Control Engineer
Job Description:
1. Responsible for training of QA/QC assistant in using, handling and monitoring of measurement
machine, technical programming and other basic dimensioning.
(ex. 2 Dimensional machine, destructive test machine, LPC, micrometer)
2. Reviews/revises the appearance inspection criteria and confirms training of QA inspectors regarding
inspection procedures.
3. Responsible for checking and sending of all out-going dimension and characteristic inspection reports to
the customers such as critical and general dimension, electrical, cleanliness and destructive test .
4. Performs verification and judgment of non-conforming parts
5. Accomplishes Monitoring Check Sheets such as SPC, Yield, LAR and weekly reports internally and
externally.
6. Acts as a customer support/window and as representative of QA/QC section for internal and external
meetings, and in receiving and giving-out information throughout all concerned department.
7. Generate failure analysis report such as 8D and Improvement Reports for customer’s feedback and in-
process failure.
8. Conducts internal process audit and prepares 5M1E reports.
Date : September 2007 – April 2008 Company : Totoku Philippines Inc. Position : QA/QC Junior Master Inspector
Job Description:
1. Training of QA Inspector, Production Visual Inspectors and Master Operators for inspection procedure and appearance criteria.
2. Provide QC monitoring, in-coming, in-process and outgoing inspection report.
3. Performs verification and judgment of non-conforming parts.
Date : July 2005 – September 2007 Company : Totoku Philippines Inc. Position : QA/QC Inspector
Job Description:
1. Verification and Judgment of Non-Conforming Parts 2. Accomplishes Monitoring Check Sheets and Reports 3. Line Patrol for Quality Control.
Date : December 2002 – July 2005 Company : Totoku Philippines Inc. Position : Production Operator
Qualified Process:
1. Coil Assembly
2. Carriage Assembly
3. Soldering
4. Final Visual Inspection
Date : February 2002 – July 2002 Company : Totorri Sanyo Electric Phil. Inc. Position : Production Operator
Qualified Process:
1. Incoming Visual Inspection/ Touch-Up
Date : May 2000 – July 2000 Company : Trace Alarmed and Security System Inc. Position : Supervised Industrial Trainee
Qualified Process:
1. Automatic Time Delay Assembly
SEMINARS ATTENDED:
Nov.13 & 20, 2010 Statistical Process Control Training
Jun. 26, 2010 Root Cause Analysis
May 29 & Jun 5, 2010 Effective Business Communication
Apr. 8, 2008 Quality Control Circle
EDUCATIONAL BACKGROUND:
Tertiary: Electronics Communication Engineering Technology
1998 – 2001 Technological University of the Philippines
Taft Avenue Manila, Philippines
Secondary:
1994 - 1998San Pablo City National High School
San Pablo City, Laguna, Philippines
Primary:
1988 – 1994Sto. Angel Elementary School
San Pablo City, Laguna, Philippines
PERSONAL QUALIFICATION:
Date of Birth : June 05, 1981
Place of Birth : San Pablo City Laguna, Philippines
Age : 35 years old
Height : 4’10”
Weight : 95 lbs.
Citizenship : Filipino
Religion : Philippine Independent Church
CHARACTER REFERENCES:
Available upon request.
This is to certify that the above information’s are true and correct to the best of my knowledge and beliefs.
signed
Ms. Melanie D. Delas Alas - Applicant
