MELANIE A. SOLANO-/- Skype ID- rayne--C North Sanitary Camp Baguio City
Experienced and driven Virtual Assistant specializing in productivity and organization. Adept in providing optimal support in fast paced office environments, and able to maintain efficient office flow at all times. Bringing forth strong multitasking skills, and a positive attitude seeking to assist at all times. Skilled in using basic office equipment. A proven track record of providing superior administrative support in various office settings.
WORK EXPERIENCE:
Real Estate Virtual Assistant
Phone Support(outbound/inbound)
Transaction Coordination
Listing Coordination
Data Entry
Customer Relationship Management(CRM)
Email /Calendar Management
Online Marketing
Research
GREYLOCK RESOURCES-November 2015-December2017 Home-based TELEMARKETER
Solicited orders for goods and services over the telephone.
Explained about the product or service to potential customers.
Laughing Monkey- Part Time Appointment setter-June 2017 Part Time Home-based Appointment Setter-
Responsible for contacting leads over the telephone to generate appointments.
CONVERGYS- Camp John Hay, Baguio city
Call center Agent(Customer Service Representative) ( July 2013- August 2015)
Interacted with a company’s customers and provided them with information to address inquiries regarding products and services.
AEGIS PEOPLE SUPPORT- Harrison, Baguio City
CALL CENTER AGENT (Customer Service Representative) (April 2010-July 2013)
Provided customer service and focused on customer’s satisfaction.
Maintained interpersonal skill to constantly and consistently exceed the customer’s satisfaction.
SITEL BAGUIO- Loakan Rd., Baguio City
CALL CENTER AGENT (Customer Service Representative) (October 2008- April 2010)
Demonstrated skill to provide world class service.
EDUCATION:SAINT LOUIS UNIVERSITY
Bachelor of Science in Commerce
UNIVERSITY OF BAGUIO
Computer Technology
SKILLS:
Real Estate Procedures Multitasking Skills
Knowledge of Office Equipment Communication Skills
Project Management Skills
