Melane Matamis

Results-driven Customer Service professional with over 15 years of experience delivering high-quality support across multiple channels, including voice, email, and chat. Nearly 3 years of proven leadership experience managing and developing high-performing teams in a fast-paced US Financial Services environment. Skilled in handling complex customer concerns, optimizing email and chat support, and ensuring service excellence across all touchpoints. While specialized in non-voice communication, fully amenable to handling calls when business needs require. Committed to continuous improvement, team collaboration, and delivering exceptional customer experiences.